Job Description
In this role, you will be the first point of contact for Novated Drivers, providing timely and accurate support for enquiries related to existing novated leases via phone and email. You will work closely with both internal teams and external stakeholders to investigate and resolve customer queries, delivering exceptional service and ensuring a positive customer experience at every interaction.
Job Requirements
Previous experience in a customer service inbound call centre
Good communication skills both written and verbal, ability to communicate at all levels
Ability to resolve problems through to complete resolution in a timely, effective manner
Strong organisational and prioritisation skills
Business acumen and commercial awareness
Motoring industry experience desirable
Job Responsibilities
Thoroughly and efficiently respond to novated drivers phone and email enquiries to ensure that the customer has received accurate and timely resolutions to their enquiry
Maintain excellent systems notes that are accurate, complete and timely. Update Fleet Management systems with detailed actions, comments, and communication as per company policy and procedure
Ability to retain a high level of technical information to respond accurately to complex customer enquiries including answering questions relating to Fringe Benefits Tax (FBT)
Process customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customer




Take ownership of personal development and customer service core competencies
Work effectively with the team to ensure excellent customer experience, adherence to all KPIs and support the improvement of the Customer's satisfaction levels
Job Benefits
Recharge and relax with up to four extra days of leave each year. We call them Wellness days
We offer industry leading 20 weeks paid parental leave
Save plenty with vehicle salary packaging
Monetary service milestone awards
Recruitment referral bonus
Discounted mobility products and services
Flexible work arrangements
Career progression opportunities (over 25% of our vacancies get filled internally!)
Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
Two paid volunteer days each year to give back to causes that matter to you
Health and wellbeing support including a subsidy and an creative Employee Assistance Program
What's next
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging while also offering work-life balance and career development.
We are a proud equal opportunity employer and welcome everyone to our team. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
Aboriginal and Torres Strait Islander candidates are encouraged to apply.
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