Part-time Permanent Entry Level
Posted 10 Sep ****
Description
Disability Support Worker
Position Overview
The Disability Support Worker works under the supervision of the Registered Nurse and/or Manager-Client Services Division at Im With You. This role involves providing comprehensive, personalised support to NDIS participants and their families through individual and group activities, assisting with daily living tasks, implementing positive behaviour support plans, facilitating social activities, and supporting learning opportunities in both home and community environments. Working within Im With You's unique model of care, this position utilises digital client profiles, personalised training, and a collaborative healthcare approach to deliver exceptional person-centred support that promotes independence and community participation.
Key Responsibilities
Provide day-to-day support to NDIS participants and their families as per roster and individual support plans
Support participants in age-appropriate activities and tasks, ensuring safe planning and implementation
Encourage active participation from all clients in accordance with their individual support plans
Assist clients with all aspects of daily living in home environments including personal care, domestic tasks, and community access
Implement positive behaviour support plans under professional guidance from registered nurses and allied health professionals
Support participants to access community activities and outings with direct care plans
Ensure all activities and outings are conducted according to scheduled times and appointments
Deliver person-centred care that respects client preferences, choices, and individual goals
Build trusting, professional relationships with clients and their families
Support clients' independence and capacity building in line with NDIS goals
Adapt support approaches based on individual client needs and preferences
Care Planning and Coordination
Participate in the development of individual support plans
Monitor, evaluate, and review client progress and support plan effectiveness
Assist in coordinating day-to-day activities with other staff working with NDIS participants
Work collaboratively within a multi-disciplinary team including registered nurses, physiotherapists, occupational therapists, and other healthcare professionals
Coordinate activities with clients to ensure seamless service delivery
Communicate effectively with clinical leadership regarding client needs and progress




Support implementation of recommendations from allied health professionals
Participate in client review meetings and case conferences as required
Compliance and Safety
Work in accordance with medication administration policies and procedures
Follow all work health and safety procedures
Adhere to client rights policies including privacy and confidentiality
Ensure all tasks are completed in line with organisational policies and procedures
Maintain safe and hygienic environments at all times
Comply with all company policies and procedures
Follow NDIS Practice Standards and quality requirements
Report incidents promptly and accurately through appropriate channels
Maintain professional boundaries at all times
Follow infection control and hygiene protocols
Conduct risk assessments and implement risk management strategies
Documentation and Administration
Document all tasks and activities accurately for assessment and review purposes
Update reports in a timely manner as per organisational requirements
Maintain accurate records using company practice management software and digital systems
Ensure all communication is professional and polite with internal and external stakeholders
Complete shift notes and progress reports according to organisational standards
Document client observations, incidents, and changes in condition promptly
Maintain confidentiality in all written and electronic communications
Career development and Team Collaboration
Undertake ongoing professional development programmes
Engage in appropriate self-reflection and continuous learning
Work effectively as a team member in a virtual office environment
Adopt and embrace Im With You's values and person-centred care philosophy
Demonstrate commitment to meeting client, family, and organisational expectations
Participate in team meetings, supervision sessions, and training opportunities
Complete personalised training specific to individual client needs
Seek guidance and support from registered nurses and clinical leadership when needed
Contribute to a positive, collaborative team culture
Communication and Stakeholder Engagement




Communicate effectively with clients, families, and support networks
Maintain professional relationships with healthcare providers and allied health professionals
Respond to client and family enquiries promptly and professionally
Escalate concerns or issues to appropriate supervisors in a timely manner
Participate in handovers and information sharing with team members
Represent Im With You professionally in all interactions
Personal Attributes
Punctual, reliable, and committed to service delivery
Professional communication style with all stakeholders
Empathetic and compassionate approach to client care
Flexible and adaptable to changing client needs
Strong work ethic and commitment to quality care
Cultural sensitivity and awareness
Patient and calm under pressure
Respectful of diversity and individual differences
Proactive and solution-focused
Positive attitude and enthusiasm for supporting people with disabilities
Integrity and trustworthiness
Self-motivated and able to work independently
Preferred Qualifications
Certificate IV in Disability Support or higher qualification
Experience in NDIS service delivery (minimum 6-12 months)
Experience with specific disability types or conditions (physical disabilities, psychosocial disabilities, intellectual disabilities, autism spectrum disorder)
Additional relevant certifications including:
Manual handling training
Medication administration training
Epilepsy awareness and management
Diabetes management
Experience working with digital care management systems
Understanding of NDIS funding and plan management
Person-centred care approach
Understanding of disability rights and advocacy
Knowledge of NDIS framework and principles
Risk assessment and management skills
Crisis intervention and de-escalation techniques
Understanding of privacy and confidentiality requirements
Active listening and empathy
Problem-solving and critical thinking
Time management and organisational skills
Adaptability and flexibility
Cultural competence and sensitivity
Teamwork and collaboration
NDIS Alignment
This role directly supports the NDIS principles of:
Choice and control for participants
Mainstream and community participation
Social and economic participation
Individual funding and support
Capacity building and independence
Person-centred planning and goal achievement
Dignity of risk and informed decision-making
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📌 Disability Support Worker (Melbourne)
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📍 Melbourne