Senior Team Leader, Financial Crimes Operations, Governance & Capability
Shape a newly created role and influence enterprise-wide financial crime strategy
Lead hands‐on governance, capability, quality assurance and uplift initiatives
Flexible location and flexible ways of working
About the role:
This newly created position is a unique chance to establish and enhance Financial Crime Operations' governance and capability. You'll have the autonomy to influence frameworks, processes and ways of working while building a strong risk culture and delivering meaningful change. This is a hands‐on leadership role that combines strategic oversight with operational execution. You'll work closely with stakeholders across the business and Financial Crimes Operations specifically to strengthen financial crime controls, drive capability uplift and ensure the organisation remains resilient to emerging financial crime threats. The Governance & Capability function has an existing Quality Assurance (QA) Team with a Team Leader and will house future Capability and Training and Procedure/Process Team Leaders and Members.
Specifically, this will include leadership and driving initiatives across the Financial Crimes Operations division such as:
Leading financial crime governance, capability and risk management activities
Developing and enhancing procedures, guidance and control frameworks to comply with organisational policies
Driving Quality Assurance and continuous improvement programs
Leading training and capability initiatives across Financial Crime Operations
Monitoring and reporting on KPIs, SLAs, obligations, risks and controls
Delivering actionable insights to support executive decision‐making
Partnering with Risk, Compliance, Technology and Operations teams
Supporting regulatory engagement, audits and assurance activities




Leading financial crime change initiative requirements and framework uplift programs
Building and developing a high‐performing team focused on excellence
About you:
You are a collaborative leader who builds trusted relationships, develops others and influences outcomes through credibility and clear communication. You foster accountability, continuous improvement and a positive team culture.
We also seek:
Extensive experience in financial crime, risk, compliance or governance leadership
Strong knowledge of AML/CTF, fraud, scams, sanctions and regulatory obligations
Proven experience designing and implementing frameworks, policies and controls
Strong analytical, problem-solving and decision‐making capabilities
Experience engaging with regulators, auditors and executive stakeholders
Demonstrated success leading teams, change programs and operational improvements
Ability to translate complex risk issues into clear business outcomes
Qualifications:
Qualifications in Financial Crime, Risk Management, Business, Commerce, Law or a related discipline are highly regarded, along with professional certifications such as CAMS, CFE or equivalent.
Location:
As our operational teams are based in Adelaide, Toowoomba and Brisbane, candidates from these locations are highly preferred
Why you'll love working with us:
People First Bank – our recent brand – says exactly what we're all about: people.



We're committed to supporting and growing our team and creating an outstanding work environment.
You'll have access to financial and lifestyle benefits to support your success and individuality
Flexibility and hybrid working arrangements
Extend your salary with discounts on banking, health insurance, and shopping across Australia
Advance your career with training, study support, and project opportunities
Competitive leave benefits that empower employees to take time for themselves and loved ones
Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program
Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives
Be recognised for your contributions through our peer-driven recognition program.
A bit about People First Bank:
In March ****, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.
We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across five states.
With a vision 'To deliver positive change through banking', People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.
We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.
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📌 Senior Team Leader, Financial Crimes Operations, Governance & Capability (Adelaide)
🏢 People First Bank
📍 Adelaide