Front Office Coordinator/ Assistant Manager - Wollongong
Full-time Permanent Associate
Posted 08 Sep ****
Description
About Nova
At Nova Dental Group, we're passionate about changing lives through exceptional dental care.
Our clinics are patient-focused, fast-paced and driven by a commitment to delivering an outstanding experience at every stage of the patient journey. We believe in creating a supportive setting where our teams can grow, take ownership and make a genuine difference.
We are now looking for a confident and experienced Front Office Coordinator/ Assistant Manager to play a key role in the day-to-day running of one of our busy clinics.
The Role
This is a hands-on operational role for someone who enjoys being at the centre of a busy clinic.
You'll take ownership of the daily workflow, ensuring the front office and clinical teams are working together efficiently and that patients, providers and staff are set up for a successful day.
Working closely with the Multi-Site Practice Manager, you'll be the key operational point of contact within the clinic, managing day-to-day priorities, coordinating the team and escalating any risks, staffing gaps or operational issues as required.
Your responsibilities will include:
Managing the daily appointment book and supporting efficient patient flow
Ensuring patients, clinicians and treatment rooms are prepared for the day
Coordinating between the front office and clinical teams
Supporting providers to maintain efficient and on-time schedules
Leading daily team huddles and coordinating workflow throughout the day
Providing day-to-day direction and support to reception and clinical support staff
Monitoring rosters, attendance and staffing coverage




Escalating staffing or operational concerns to the Multi-Site Practice Manager
Supporting onboarding and development of new team members
Managing consumable ordering, stock levels and inventory
Maintaining cost discipline and identifying unnecessary expenses
Supporting treatment scheduling, surgery logistics and clinical coordination
Ensuring the team follows Nova's policies, procedures and operational standards
Maintaining accurate documentation and supporting compliance and audit readiness
Helping to create a positive, professional and collaborative team culture
This role is ideal for someone who enjoys taking ownership, solving problems and keeping a busy clinic running smoothly.
About You
To be successful in this role, you'll ideally have:
A strong understanding of dental practice operations and patient flow
Experience coordinating schedules and managing busy appointment books
Leadership, team coordination or supervisory experience
Excellent organisational and time management skills
The confidence to make decisions and resolve operational issues
Strong communication and interpersonal skills
Experience with dental practice management software, ideally CareStack
A proactive approach with a strong sense of accountability
Most importantly, you'll be someone who can confidently take ownership of the day-to-day operations of a clinic while supporting your team and maintaining an exceptional patient experience.
Company Overview
Nova Dental Implant Centre is built on compassion, expertise, and transparency. Our culture focuses on creating a supportive, judgment-free experience while delivering high-quality, productive implant care. With a commitment to precision, clear communication, and restoring confidence, we aim to ensure every patient feels understood, respected, and empowered.
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📌 Front Office Coordinator/ Assistant Manager - Wollongong
🏢 Rgit Australia
📍 Wollongong