Location Cnr Memorial Drive & Endeavour Boulevard,North Lakes, QLD, ****,Australia
Job Category Technology
Description
Start your career where it matters most.
You might not have heard of Auto & General, but you'll know our brands - Budget Direct, ING a nd Qantas Insurance. We're one of Australia's leading insurance groups and we're looking for driven, compassionate individuals to join our Home Claims team on a 3-month contract.
This isn't a shadowing role - you'll be working on real cases, supporting real customers from day one. And the best part? We will provide you with all of the training you need to succeed in the role.
The important details:
Start Date: 30 November ****
Duration: 3 months (12 weeks)
Locations: North Lakes & Kawana
Days: Monday to Friday
Hours: 8am - 4pm
What You'll Do
Be the first point of contact for customers over the phone who are navigating a home insurance claim
Review reports from builders, engineers, and suppliers to make informed claims decisions
Build relationships with customers, colleagues, and suppliers to drive the best outcomes




Develop skills in customer communication, claims management, and compliance through our structured 12-week training program
Who We're Looking For
We welcome applications from all backgrounds. You don't need insurance experience - just the right attitude.
Currently enrolled in, or holding, a tertiary qualification in any discipline
Genuine passion for helping people
Strong communicator with good time management
Available for the full 3-month contract from 30 November ****
What's in it for You?
Structured 12-week training program with dedicated coaching and support
Hands-on experience with one of Australia's leading insurance groups
Potential consideration for ongoing opportunities post-contract (subject to business need and performance - not guaranteed)
Auto & General is an equal chance employer. We encourage applications from people of all backgrounds, experiences, abilities, and perspectives.
Auto & General - Safeguarding a brighter future
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📌 Home Claims Consultant - 3 Month Contract (Queensland)
🏢 Auto
📍 Queensland