Skip Loans in Australia seeks a Head of Customer Operations to own the end-to-end lending journey—from initial contact through settlement and servicing. You will lead a small, high-caliber team and determine outcomes on escalated matters, while rebuilding processes to prevent repeat issues.
You will collaborate with Product and Engineering to automate fixes, measure impact, and drive NPS/CSAT improvements as the business scales. This is a high-ownership, hands-on role with real influence.
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📌 Head Of Customer Experience & Operations (Gladstone Central)
🏢 Skip Loans
📍 Gladstone Central
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