Job ****** - Director Professional Services ANZ
Sydney, NS
We Are:
Well-known across the globe for bringing the restaurant, retail and hospitality industries to the Cloud with our pioneering web & mobile products, superior customer service - and the people who make this happen.
Our Values:
Because they are important to us!
Service -
We strive to delight our customers by anticipating their needs with simple, intuitive tools. We are serial entrepreneurs with a deep desire to do the right thing for our customers.
Creativity
- We believe to make real change; we must be the catalyst and bring unbridled enthusiasm for innovation and continuous improvement.
Family
- We seek and reward intelligent team members who exude honesty, integrity and accountability. We believe diversity and transparency in thought, practice and culture is an asset, not a risk.
Fun
- We move quick, have fun and love what we do all while honoring work-life balance. We are intelligent risk-takers, never allowing blind enthusiasm to overtake reason.
Humility
- We are responsible to our customers, our team members and our investors equally, requiring professional courage and humility.
Requirements
Achieve and Exceed PS Revenue and Profitability Objectives
Ensure team billable utilization targets are met
Support the sales cycle through scoping and approval of PS engagements, Executive-level prospect meetings and Solution reviews
Manage project portfolio to ensure quality, on-time and on-budget implementations using a mix of global resources
Increase the Value of the Red Book Connect Application for Customers
Become trusted adviser to the Customer through implementation lifecycle and beyond
Team with Sales and Customer Success teams to promote user adoption and effective use of Red Book Connect




Collaborate with Red Book Connect partners during services engagements
Ensure High Customer Satisfaction and Referencability
Responsible for adhering to highest quality standards in project delivery
Manage executive-level customer relationships and provide team oversight through the implementation
Serve as Steering Committee member on strategic projects
Responsible for project staffing and resource scheduling on a broad range of consulting engagements
Increase Engagement and Capabilities of Service Resources
Hire, train and manage team of new and experience resources to fulfill Practice objectives
Provide coaching and mentoring to assist in resources' career development
Build team's expertise and confidence in project delivery work
Handle day-to-day administrative tasks such as: vacation scheduling, expense reports, time
Qualifications/Skills:
Bachelor's degree or recognized equivalency or achievement of recognized professional level
***** years of experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
PMP preferred
Strong background in mid-market and enterprise-level Project Management, including experience developing work-breakdown structures and project plans, most notably in Microsoft Project
Demonstrated experience in translating customer business requirements into workable software solutions
Exceptional verbal and written communication is required with previous experience creating Statement of Work for new and existing customers
Strong experience in Change Management and Business Process Mapping
Excellent client management skills and the ability to work with customers to develop and manage an implementation plan
Previous services sales experience; comfortable interacting at the "C" level
Consulting and management experience in a SaaS/Cloud environment is a plus
#J-*****-Ljbffr

📌 Director Professional Services Anz (Sydney)
🏢 Wet Willie's
📍 Sydney