EOI - Digital Service Representative SeptemberThis EOI is open exclusively to Service NSW trainees who have successfully completed their traineeship.
SNSW Clerk Grade: 2/3 Service Centre Roles: Digital Service Representative Please note: Not all trainees will be eligible to apply for this Expression of Interest.
Eligibility is subject to meeting the requirements of GSE Rule 26.
To apply, you must:Have completed the required duration of on-the-job experience with Service NSW.Have completed all qualification requirements and are eligible for sign-off by Training Services NSW as having successfully completed your traineeship.
Have obtained approval from your direct manager to apply for this Expression of Interest.
Apply only for the role you have been undertaking during your traineeship.
About the role:Service Centre: Digital Service Representative Provide face-to-face customer service and support, autonomously assisting customers with enquiries, identifying their needs, and connecting them with appropriate services and solutions.
Deliver a positive customer experience through skilled, efficient, and customer-focused interactions while working independently and taking ownership of customer outcomes.
How to apply Submit your resume and cover letter, highlighting the role you performed during your traineeship, the knowledge, skills, and experience you gained during your traineeship and how you meet the focus capabilities of the role (outlined in the Role Description).
Recruitment process Once your application is received,



it will be reviewed to confirm eligibility.
Eligible applicants will be contacted and advised of the next stages of the assessment process.
As part of the recruitment process, you will also be required to complete pre-employment checks.
Further information Please be advised that this process will be overseen by the Service NSW Employment and Leadership Programs team in collaboration with the respective Group Training Organisation (GTO) and the Department of Customer Service (DCS) Talent Acquisition teams.
We value diversity and can accommodate the assessment process to suit your individual needs whilst ensuring compliance in accordance with the Government Sector Employment (GSE) Act.
Enquiries For enquiries relating to eligibility please email at ******.
For enquiries relating to recruitment process please email at ******
Salary Grade 2/3, with the base salary for this role starting
at 64,375 base plus superannuation
Click Here to access the Role Description
.
For enquiries relating to recruitment please
contact Vanessa Caulfield via ******.
Visit the
Capability Application Tool to prepare for the recruitment process by
accessing




practice application and interview questions based on the focus capabilities
listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.
The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date:
Careers at Department of Customer ServiceA career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW.
We are focused on delivering excellent customer service, digital
transformation, and regulatory reform.
Come join us and influence the future of our excellent state.
Belong in our diverse and inclusive
workplace The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.You can view our full diversity and inclusion statement here.We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or ******.
For more information, please visit
Information
on some of the different types of disabilities
Information on adjustments
available for the recruitment process

📌 Eoi - Digital Service Representative September (New South Wales)
🏢 the original
📍 New South Wales