We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a agile and growing portfolio of resort, travel club, and lifestyle travel brands.
Our dedicated associates help the company achieve its mission to put the world on vacation.
Innovation and growth keep our work interesting and fun.
Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Guest Experience HostPOSITION REPORTS TO:Front Office Manager (direct line) & Regional GEH Manager (dotted line)POSITIONS REPORTING TO THIS POSITION:NilKEY RELATIONSHIPS:Internal: Resort Operations & Sales teams External: GuestsPRIMARY OBJECTIVES:To actively contribute to the company vision of putting the world on vacation by working as a team to ensure:The generation and delivery of sales appointments of all guest types for the onsite sales team or via livestreamThe day-to-day operation of the front desk including greeting and registering of owners and guests, providing information to local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers.Our Values are the HEART of Travel + Leisure, the beliefs of our global team that define what we recognize as important, meaningful and right:Hospitality – treating everyone like family Engagement – delivering our promiseAccountability – owning our impactRespect – considering others in every interactionTeamwork – succeeding together PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)Schedule onsite resident guests to Owner Updates or regular Club presentations, as appropriate, during the guest's stay at the resort propertyMeet the monthly tour budgets and penetration targets set by the CompanyAssist in the tour generation process to ensure that prospects meet the Company's tour qualification specificationsComplete the relevant checklist pertaining to the shift being worked: AM shift checklist, Middle shift checklist & PM shift checklistAssist all owners and guests with the following (in accordance to the relevant policies):Pre callGreeting and welcome of guests with room escorts and porter service where suitableFollow up calls or courtesy calls.Provision of tourist information and bookings for restaurants, tours, etcAssisting owners in their rooms with general requests, troubleshooting problems in rooms and deliveriesPerform all duties of the front desk as per the relevant shift checklist, including greeting owners and guests, registration, communications system monitoring,



entering tour bookings into Salesforce, dispensing information, and portage of luggage, check in/out formalities, cash handling and balancing procedures, tour & travel enquiries/bookings, reservations, night audit procedures and telephone duties as required.Possess a thorough knowledge of the operation of all administration equipment eg.
Email, basic word & excel documentation, PABX, RMS, Salesforce, Credit Card settlement machines, facsimile, etcAttend all training and team meetings as requiredBe confident in advising guests on the local area and what it can provide for hotel guests eg.
Events, restaurants, stores, public transport, etcHave thorough knowledge of Club Wyndham memberships and their guidelinesBe fully conversant with rates, room configurations and room availabilityHave a full understanding of the Resort FacilitiesIncrease room sales for walk -in and non-owner marketMonitor and manage availability on web sites for sales to non-ownersIncrease revenue streams for incidentals, up sell tours and promotionsHave a full understanding, and ensure correct procedures are followed regarding lost propertyEnsure proper reporting and recording of all items of maintenance required in guest rooms and public areasEnsure Resort security procedures are always adhered toAssure that office supply inventory levels are maintained and updated as neededGain appropriate authorisations prior to requisitioning services or purchasing itemsParticipate in ongoing training and coaching to assure that high standards of hospitality are maintained at all times.Provide a neat, professional appearance and safe workplace including maintaining reception and foyer area in a clean and tidy state at all times.Maintain a working relationship with vendorsAlways conduct oneself in a professional manner and within the guidelines set by State and Federal laws and company policies.Always maintain a professional and ethical approach while acting as a representative of the CompanyEnsure all Company policies and procedures are correctly followedApply industry and Company best practices to all work proceduresAdhere to the set work schedule and for being on time for workPerform maintenance,



housekeeping and general functions as requiredActively participate as a team member to achieve company and departmental goals including sales and marketingPerform other duties as reasonably requested within your skill and capacity as directed by your managerEmployees must ensure they comply with Travel + Leisure's OH&S; Policy, procedures and any reasonable instruction given by Travel + Leisure.Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safetyDisplay Hospitality with HEART to all internal and external partiesDisplay innovation through inspiring, creating and improving processes and productsShow integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise.Display leadership values by ensuring effective communication and respecting your peers and managers.
Support others within the team and empower each other wherever possibleKEY POSITION CRITERIA:High standard of personal groomingExcellent communications skills (both verbal & written)Demonstrates exceptional customer serviceComputer literate Previous experience with a PMS system (Hirum, Fidelio, Opera etc) and Salesforce advantageousKnowledge and application of sales techniquesAbility to quickly build rapportSound problem solving and persuasive skillsPositive and enthusiastic attitudePersistent with a strong determination to succeedResults driven and goal orientedExcellent communication skills, and active listening skillsWorks independently, as well as a team playerConducts oneself in a professional and responsible mannerAbility to work effectively with all levels employees and guestsWorking knowledge of computer software and sales applicationsWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co.
Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ******, including the title and location of the position for which you are applying.

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