Junior IT Support EngineerNeilson Financial Services | Sydney | Australia | Onsite | Full-time Permanent Reporting to: Support Team Lead / Head of Support ServicesWho Are We?
Neilson Financial Services is a rapidly growing insurance company providing creative, customer-focused life insurance products across the UK, Australia, NZ and Canada.We make a real difference in people's lives by giving them certainty about caring for the people who matter most.
We're there for our customers when they can't be there for their loved ones.And we're growing fast.That's where you come in.What's It Like Working for Us?
At Neilson, we do more, try harder, and go further.You'll join a flat, transparent, no-ego Tech Support team where everyone pitches in.
Ideas are welcomed and there's plenty of opportunity to learn.This is more than a traditional helpdesk role.
As the business grows, so will your exposure and responsibility, with the opportunity to take ownership of systems and technology.If you're curious, solutions-focused and want to build a career in IT, this is a outstanding place to start.What You'll DoYou'll be the face of 1st and 2nd line support, helping our people get the most from their technology.You'll be onsite working in a fast-paced environment where no two days are quite the same.You'll also get involved in infrastructure projects, security initiatives and application support – giving you exposure well beyond traditional helpdesk work.Responsibilities include:Diagnose and resolve hardware and software issuesBuild, configure and deploy laptops, workstations and softwareManage IT support tickets across Zendesk, Slack and ShortcutManage user accounts, licences,



onboarding and offboardingSupport meeting rooms, AV, office fit-outs and workplace technologySupport and triage custom applications built in houseManage Microsoft 365, including Intune and Entra IDAssist with security alerts and infrastructure activitiesRun basic SQL queries for administration and troubleshootingImprove processes, procedures and knowledge resourcesExplore how AI can help us troubleshoot, automate and work smarterWhat's in Your ArmouryWe're looking for someone who is technically curious, accountable, and great with people.You'll ideally have:Around 2 years' experience in IT support, helpdesk, customer service or administrationStrong troubleshooting and analytical skillsExperience with Windows 11 and basic networking concepts along with some customised applicationsThe ability to follow processes while knowing when to escalateStrong written and verbal communication skillsA customer-first mindset and the ability to thrive in a busy environmentA genuine interest in technology, AI and continuous improvementAbility to work both autonomously and in a team environmentCertificate IV in IT or experienceNice to HaveCisco MerakiSQL/MySQLMacOSSophosVideo conferencing platforms (NEAT)MSP experienceDon't tick every box?
That's okay.
If you have the right attitude, solid fundamentals and a willingness to learn, we'd still love to hear from you.Good to KnowSydney | Onsite 5 days | 9am–5pm | No on-callSupport a thriving international businessGain broad exposure across infrastructure, applications, IT Security and MS O365Explore smarter ways to use AIWe're a bustling, energetic environment.
If you thrive on the buzz, enjoy solving problems and love technology, you'll fit right in!

📌 Junior It Support Engineer (Sydney)
🏢 Neilson Financial Services
📍 Sydney