We're looking for an experienced and detail‐driven Customer Service Admin (Pre‐Site Project Planner) to join our Project Planning team.
This role plays a crucial part in the customer journey, ensuring every home is fully prepared for construction to commence smoothly and on schedule.If you thrive in a structured administrative workplace, enjoy coordinating multiple moving parts, and take pride in delivering an exceptional customer experience, this position could be a great fit.Plantation Homes is part of the Henley Properties Group and has operated as a trusted local builder since ****.
With the financial strength of our parent company, the Sumitomo Forestry Group - a 330 year-old global enterprise with $8 billion in shareholder funds - we offer long-term stability and confidence to our team, customers, and partners.What You'll Be DoingActing as the primary point of contact for customers during the pre‐site phase, guiding them through requirements with professionalism, clarity, and empathy.Managing weekly workflows and coordinating all pre‐construction certifications and approvals to keep projects progressing.Preparing variations, permits, contracts, and supporting documentation with accuracy and exceptional attention to detail.Working closely with internal teams - including Estimating, Drafting, Sales,



and Construction - to ensure smooth handovers and timely project milestones.Streamlining administrative processes and maintaining effective communication channels to support internal stakeholders and enhance the customer experience.What You'll BringProven experience in residential construction or a similar pre‐site/project coordination role.Strong organisational skills and a high level of accuracy in handling documentation and compliance requirements.Excellent communication skills and a customer‐centred approach.Confidence working in a fast‐paced, workflow‐driven environment.A proactive mindset with the ability to anticipate issues and keep projects moving.About YouYou are organised, adaptable, and have a natural ability to build rapport.
Whether you are an experienced administrator or looking to develop your skills, we will provide the training and support you need.
What matters most is your commitment to delivering outstanding customer service and your ability to manage multiple tasks confidently.What We OfferWe value your contribution and want you to feel appreciated.
Here are just some of the benefits:Exclusive discounts when you buy or build a Henley, Plantation, or Edgewater homeSavings on everyday purchases through our supplier network and over 400 retailersA hybrid working model to support work-life balanceRecognition through our KUDOS rewards programmeAn additional day off each year to recharge - our Plantation DayReferral bonuses for introducing great talent to our teamOpportunities to contribute to meaningful philanthropic initiativesJoin Our TeamWe are Henley, where everyone is welcome.
We celebrate all cultures and know that the more diverse and inclusive we are, the better we can serve our community.
We are proud to be part of the Sumitomo Forestry Group and our shared philosophy of fairness and integrity.We look forward to welcoming you.

📌 Customer Service Administrator (Queensland)
🏢 Henley Properties Group
📍 Queensland