Position Overview
We are looking for friendly, dependable, and service-focused individuals to join our team as a Customer Service Representative – Travel.
In this role, you will support clients with travel-related inquiries, assist in coordinating travel arrangements, and help guide travelers through the planning process.
This opportunity is ideal for individuals who enjoy helping others, communicate effectively, and are interested in working within the travel industry while operating in a remote environment.
Client Support & Travel Assistance
As part of the role, you will:Answer client questions and provide helpful travel-related informationCommunicate with travel suppliers to confirm reservations and important travel detailsMaintain accurate records of client interactions and travel bookingsStay updated on travel promotions, supplier updates,



and destination informationProvide assistance to clients both before and after their travelSkills & Qualifications
Successful candidates typically demonstrate:
Strong customer service and communication abilities
The ability to work independently in a remote setting
Comfort using email, online platforms, and basic computer tools
Robust organization and attention to detail
A positive attitude and professional communication style
Previous experience in customer service or travel is helpful, but not required.
What You'll Receive
Remote work opportunity
Flexible scheduling options
Access to travel industry training and learning resources
Ongoing support from an experienced travel team
Travel industry perks and supplier discounts when available

📌 Remote Customer Service Representative – Travel (Melbourne)
🏢 Hallford Travels
📍 Melbourne