As a Professional Customer Support - Casual Hours you will play a vital role in delivering exceptional service, resolving customer enquiries, and maintaining positive relationships with both internal and external stakeholders.
PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories.
Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.What You'll DoProvide excellent customer service to both internal and external customers across multiple channels.Handle customer enquiries with confidence, empathy, and a solutions-focused mindset under pressure.Maintain a professional and engaging phone manner to deliver great customer experiences.Manage competing priorities and stay highly organised in a fast-paced environment.Work collaboratively with a supportive team to elevate everyday service standards and team culture.What You'll BringProven experience successfully interacting with both internal and external customers.Strong communication skills with a confident, polite,



and professional telephone manner.Excellent time-management abilities to juggle multiple priorities effectively.A composed, calm, and positive can-do attitude when managing challenging situations.Flexibility to work during school hours with full availability to work through school holidays.BenefitsAn international work environment in a fast-growing company with plenty of development opportunities.Hybrid work model (80% on-site | 20% remote).
Ergonomic workstations and modern laptops (Apple or Windows).
Employee events (summer party, Christmas party, after-work gatherings).
Access to the Corporate Benefits portal.Employee discounts on PERGOLUX products.27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).
A motivated and supportive team that helps each other.Strong focus on professional development and skill-building.Free drinks and snacks.Employee referral program.How to ApplyIf you are customer-focused, organized, and ready to contribute to a team-oriented team environment, we would love to hear from you.
Explore our open positions on the PERGOLUX Career Page and follow us on PERGOLUX LinkedIn.

📌 Professional Customer Support - Casual Hours (Sydney)
🏢 Pergolux
📍 Sydney