Company DescriptionDiscover Sofitel Sydney Wentworth – Where Heritage Meets Modern LuxuryEmbark on a journey of luxury and excellence with Sydney's iconic first international 5-star hotel!
Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the French Zest and Sofitel luxury.
Following the successful relaunch and transformation of Sydney's iconic landmark, we are setting a new benchmark for excellence.Discover the perfect blend of classic European style and Sofitel Luxury, with 436 beautifully appointed rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge - Club Millésime.Job DescriptionAs an Assistant Manager in Front Office, you'll provide operational leadership throughout your shift, supporting every department to deliver an exceptional guest journey.With a focus on connection, communication and seamless operations, you'll help create a safe and compliant workplace while ensuring our teams are supported to perform at their best.From smooth handovers to real-time resolution of guest and operational issues, your ability to lead with confidence and respond with care will help us create exceptional experiences for our guests, every day.Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:Oversee and support the daily operations of the Front OfficeConsistently offer skilled,



friendly and engaging serviceAssist guests regarding hotel facilities in an informative and helpful waySupervise and motivate Front Office staff, ensuring they are well-trained, efficient, and provide exceptional guest experiencesPro-actively supports achievement of hotel metrics, including the Front Desk upsell program and enrolling members in the hotel loyalty program.
Previous experience in NOR1 is highly regardedAssist in resolving guest complaints, issues, or requests in a timely and effective mannerMaintain Sofitel service standards through audits and daily coachingConduct performance evaluations and provide coaching to team membersAssist in scheduling and managing staff shifts, ensuring adequate coverage during peak times.Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operationProvide training to new front desk staff members and ensure ongoing development of team membersKeep up-to-date on industry trends, hotel systems, and service standards and make recommendations for improvementsEnsure the public areas are presentable at all timesEnsure compliance with hotel policies and procedures,



including safety and security regulations.Other duties as assignedQualificationsDemonstrated luxury hospitality experienceAbility to communicate effectively across all levels – from frontline to senior leadershipAbility to lead hotel operations with calm confidenceSkilled in Opera Cloud, Microsoft Office and reporting proceduresStrong written and verbal communicationCurrent New South Wales RSA and First Aid certificationFull availability over a 24/7 rotating rosterFull, unrestricted Australian working rightsAdditional InformationWhy Join Sofitel Sydney Wentworth?
We value our people and offer:Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwideGenerous leave entitlements, including birthday leave and up to 12 weeks parental leave30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth BarCareer development opportunities within a globally recognised luxury hospitality brandOngoing learning and development, working alongside industry leadersA complimentary hotel stay package to celebrate your work anniversaryFree 24/7 access to our Employee Assistance Program for confidential wellbeing support Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full working rights in Australia are required for this role.

📌 Assistant Manager Front Office (Sydney)
🏢 AccorHotel
📍 Sydney