CX & Retention Lead - Player-Coach, SaaS Growth (Richmond)

CX & Retention Lead - Player-Coach, SaaS Growth (Richmond)

12 Sep
|
E1
|
Richmond

12 Sep

E1

Richmond

E1 is seeking a Customer Experience & Retention Lead to guide our CX team and deepen understanding of how customers use our SaaS tender platform. You'll be a player-coach, staying close to customers while partnering with product, marketing and Rev Ops to reduce churn and improve retention across Builder, Subbie and Supplier segments.

You'll own high-impact issues, turn insights into action, experiment with AI/self-service, and help scale a humane customer experience that still feels personal.

📌 CX & Retention Lead - Player-Coach, SaaS Growth (Richmond)
🏢 E1
📍 Richmond

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