J & F Motors is a well-established, family-run mechanical workshop based in Richmond. We are looking for a reliable, friendly and highly organised Office Administrator to join our team in a full-time Monday to Friday role, with hours negotiable for the right applicant.

This is primarily an office administration position, incorporating customer service, bookkeeping and general office management, along with assisting with the coordination of customers and jobs through our busy mechanical workshop.

You will work closely with the owners and workshop team and play an key role in keeping the administration side of the business organised and running smoothly.

About the Role

Your main responsibilities will include:

- General office administration, filing and record keeping

- Preparing and finalising customer invoices

- Processing customer payments and maintaining accurate records

- Payroll processing

- Bookkeeping and general accounts administration

- Managing phone calls, emails and customer enquiries

- Booking vehicles and maintaining the daily workshop schedule

- Maintaining customer and vehicle records within our workshop management system

- Greeting customers and managing the reception area

- Maintaining an organised and professional office environment

- Liaising with suppliers and processing associated paperwork

- Assisting with other day-to-day administrative requirements of the business

As part of the role, you will also provide automotive service support, including:

- Assisting Service Advisors with coordinating daily workshop job flow and scheduling

- Keeping customers informed of vehicle progress and expected completion times





- Liaising with service advisors and mechanics regarding job progress and additional work required

- Assisting with contacting customers to obtain approval for additional repairs or maintenance

- Assisting with the coordination of parts and workshop requirements

- Assisting with collection and delivery of vehicles and parts when required

Training will be provided in our industry-specific software, terminology and workshop processes.

About You

We are looking for someone who is:

- Friendly, professional and well-presented

- Highly organised with excellent attention to detail

- Confident with computers and general office systems

- Comfortable managing invoicing, payments and administrative records

- A strong communicator with good customer service skills

- Able to manage multiple tasks and priorities in a busy small-business environment

- Comfortable communicating with customers, mechanics and suppliers

- Reliable and able to work both independently and as part of a small team

- Willing to learn our automotive workshop systems and processes

- Holder of a current and valid driver's licence

- Experience in reception, service advising, administration, bookkeeping, or payroll preferred but not essential

- Automotive industry experience is an advantage, but again not essential

What We Offer

- Stable Monday to Friday role (negotiable hours for the right person)

- On-the-job training, including industry-specific software

- Supportive, family-run workplace

- Richmond location

- Competitive pay based on experience

If you're looking for a long-term role in a friendly small business where your contribution is valued, we'd love to hear from you.

📌 Office Administrator & Automotive Service Assistant (Richmond)
🏢 J&F Motors
📍 Richmond