Front Office Coordinator/ Assistant Manager - Wollongong

Full-time Permanent Associate

Posted 08 Sep 2026

Description

About Nova

At Nova Dental Group, we’re passionate about changing lives through exceptional dental care.

Our clinics are patient-focused, fast-paced and driven by a commitment to delivering an outstanding experience at every stage of the patient journey. We believe in creating a supportive workplace where our teams can grow, take ownership and make a genuine difference.

We are now looking for a confident and experienced Front Office Coordinator/ Assistant Manager to play a key role in the day-to-day running of one of our busy clinics.

The Role

This is a hands-on operational role for someone who enjoys being at the centre of a busy clinic.

You’ll take ownership of the daily workflow, ensuring the front office and clinical teams are working together efficiently and that patients, providers and staff are set up for a successful day.

Working closely with the Multi-Site Practice Manager, you’ll be the key operational point of contact within the clinic, managing day-to-day priorities, coordinating the team and escalating any risks, staffing gaps or operational issues as required.

Your responsibilities will include:

- Managing the daily appointment book and supporting efficient patient flow
- Ensuring patients, clinicians and treatment rooms are prepared for the day
- Coordinating between the front office and clinical teams
- Supporting providers to maintain efficient and on-time schedules
- Leading daily team huddles and coordinating workflow throughout the day
- Providing day-to-day direction and support to reception and clinical support staff
- Monitoring rosters, attendance and staffing coverage




- Escalating staffing or operational concerns to the Multi-Site Practice Manager
- Supporting onboarding and development of new team members
- Managing consumable ordering, stock levels and inventory
- Maintaining cost discipline and identifying unnecessary expenses
- Supporting treatment scheduling, surgery logistics and clinical coordination
- Ensuring the team follows Nova's policies, procedures and operational standards
- Maintaining accurate documentation and supporting compliance and audit readiness
- Helping to create a positive, professional and collaborative team culture

This role is ideal for someone who enjoys taking ownership, solving problems and keeping a busy clinic running smoothly.

About You

To be successful in this role, you'll ideally have:

- A strong understanding of dental practice operations and patient flow
- Experience coordinating schedules and managing busy appointment books
- Leadership, team coordination or supervisory experience
- Excellent organisational and time management skills
- The confidence to make decisions and resolve operational issues
- Strong communication and interpersonal skills
- Experience with dental practice management software, ideally CareStack
- A proactive approach with a strong sense of accountability

Most importantly, you’ll be someone who can confidently take ownership of the day-to-day operations of a clinic while supporting your team and maintaining an exceptional patient experience.

Company Overview

Nova Dental Implant Centre is built on compassion, expertise, and transparency. Our culture focuses on creating a supportive, judgment-free experience while delivering high-quality, efficient implant care. With a commitment to precision, explicit communication, and restoring confidence, we aim to ensure every patient feels understood, respected, and empowered.

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📌 Front Office Coordinator/ Assistant Manager - Wollongong (City of Wollongong)
🏢 Rgit Australia
📍 City of Wollongong