$80,000 – $85,000 per year + annual bonus

At Splend,we'reon a mission to fundamentally change the way people own andoperatea vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But wearen'tjust about vehicleownership.We'realso fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

You'llbe excited to work in this role if…

You love leading from the front - coaching a small, hands-on team while staying close to the day-to-day action.

You get a kick out of turning everydriverinteraction into an exceptional experience.

You'reenergisedby juggling people,customersand fleet operations in a fast-paced environment.

About the role

Based out of our Brisbane Hub, the Customer Experience Team Leader will manage a small, hands-on customer experience team, ensuring every driver receives an exceptional experience. You'll oversee day-to-day team operations, manage customer relationships, and ensure the fleet runs efficiently - coaching and supporting the team to deliver a smooth, professional and customer focused service that aligns with Splend's commercial and operational goals. This role has a direct impact on customer satisfaction and fleet readiness within the hub, balancing hands-on service delivery with team leadership and continuous improvement.

What you'll be doing

- Lead,coachand support a small team to deliver operational excellence and outstanding customer service
- Conduct regular feedback and development conversations with team members




- Build a collaborative, customerfocussedwork environment
- Ensure every driver visiting the hub receives an exceptional experience
- Maintain high customer satisfaction by resolving issues quickly and effectively
- Oversee team operations including vehicle exchanges,returnsand fleet management
- Monitor fleet readiness, maintenanceschedulesand vehicle availability
- Identifyprocess improvements and ensure compliance with company policies,proceduresand safety standards

What you'll bring to Splend

- A full, unrestricted Australian Driver'sLicence
- Proven experience in an operations, retail, or service management role, ideally in automotive,logistics, or a customer-facing environment
- Solid leadership and people management skills, with a hands-on, lead-by-example approach
- Qualification or training in retail, customer service, or team leadership highly regarded
- Experience managing fleet or vehicle-based operations in a fast-paced, multi-priority customer service environment

Benefits & Support

- Bonus scheme: Opportunity to earn based on your performance
- Day off for your Birthday!
- Salary packaging with 15% employer contributions for Electric Vehicles
- Dedicated Learning & Development platform
- Socials:



budget for team and company widesocial initiatives

Our Process

Intro with our Talentteamtounderstandyour background,aspirations,and answer your questions.

Interview with the hiring manager to discuss your experience and how it aligns with this role.

Where it applies, we’ll ask you to complete a practical case study.

Final interview to discussSplend’slong-term vision and to check any remaining questions.

Diversity & Inclusion

At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.

Splend was founded in Sydney Australia in 2015 in response to the growth of on-demand driving. Our idea was to make vehicle ownership for rideshare drivers more accessible by providing flexible, eco-friendly and more affordable options.

Since then, we've grown, and Splend now manage the largest Electric Vehicle fleet in Australia. With a strategic focus on the rideshare market and green mobility solutions, Splend is at the intersection of vehicle ownership, financial services, and sustainable mobility solutions.

We’re on a mission to fundamentally change the way people own and operate a vehicle. Join our cause, in creating a cleaner, greener future for all.

- Performance Bonus's
- Employee Assistance Program
- Vehicle Discounts & Salary Packaging
- A day off on your Birthday
- Access to Learning & Development Resourses

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📌 Customer Experience Team Leader (Brisbane)
🏢 Splend
📍 Brisbane