Job Description

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- Flexible shifts, great people & plenty of variety
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- We'll invest in you – pathways into Duty Management
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- Free pool access, discounted swim lessons, fitness passport + more!
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Make a splash with Rackley Swimming!

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Rackley Swimming Runaway Bay | Runaway Bay Sports Hub

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Love working with people? Happiest around the water? Looking for a role where you can build a career in aquatics rather than just pick up a few shifts?

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Rackley Swimming Runaway Bay , located inside the Runaway Bay Sports Hub, is looking for energetic, people-focused Customer Service & Pool Lifeguard team members to join us.

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This is a true multi-skilled aquatic role. You won't spend every shift behind a reception desk or every shift on the pool deck. You'll work across both Customer Service and Pool Lifeguarding, helping us create a safe, welcoming and genuinely great experience for everyone who walks through our doors.

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We also have opportunities across other nearby North Gold Coast venues, so there's scope for variety and additional shifts.

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What will you be doing?

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A bit of everything and that's what makes working in aquatics fun.

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You could be:

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- welcoming customers and families into the centre
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- helping with enquiries, bookings, memberships and accounts
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- creating great experiences and building relationships with our regular customers
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- processing transactions and assisting with our programs and services
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- jumping onto pool deck as a qualified Pool Lifeguard
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- keeping a watchful eye on safety and responding when needed
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- helping keep the venue clean, safe and looking its best
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- supporting your teammates across the centre
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- learning more about venue operations and building your leadership skills
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Our Customer Service team plays an active role in customer engagement, enquiries, transactions, memberships,



problem solving and creating a positive experience throughout the venue.

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Got your eye on Duty Management? Even better.

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We're not only looking for people to fill shifts.

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We're looking for people who want to grow with us.

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If you've got leadership potential, good judgement, initiative and the confidence to take ownership, there may be an opportunity to upskill and develop towards a Duty Manager role.

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So if you're thinking, "I'm ready for more responsibility, I just need someone to give me the opportunity," we'd especially love to hear from you.

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You'll be a great fit if you:

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- love working with people
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- bring positive energy to your team
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- communicate confidently with customers of all ages
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- are reliable and willing to get stuck in
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- can stay calm and switched on in a busy aquatic environment
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- enjoy variety and don't want to do the same thing all day
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- take safety seriously
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- want to learn and potentially progress into leadership
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Previous customer service experience is preferred, but we're equally interested in finding people with the right attitude, energy and potential . The position also calls for strong communication, relationship-building, organisation and the ability to work effectively in a rapid-paced environment.

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What you'll need

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For this position, you'll need to hold and maintain:

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- Pool Lifeguard Certificate
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- First Aid
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- CPR
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- Blue Card
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These qualifications are requirements of the Customer Service Attendant position.

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Why Rackley Swimming?

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Because a job in aquatics can be a whole lot more than watching a pool or working behind a counter.

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You'll be part of a team that gets to know its customers, creates a great community environment and helps people enjoy the water safely.

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And if you're keen to build a career in the industry, we want to help you take that next step.

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Category: Site Management

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Position Type: Casual

📌 Customer Service Attendants (City of Gold Coast)
🏢 City Venue Management
📍 City of Gold Coast