Job Description

mlcoa is a leading national provider of independent medical opinions and specialist services to insurers, private and government employers, self-insured organisations, and the legal profession.

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Job Description

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We are seeking an enthusiastic and detail-oriented Administration Assistant to join our Client Services team on a casual basis.

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Reporting to the Operations Manager and Team Leader, you will coordinate and deliver a range of high-quality, client-focused administrative support services that contribute to the efficient delivery of independent medical assessments.

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Your key responsibilities will include:

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- Prepare, maintain, file and scan examinee records with a high level of accuracy and attention to detail.
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- Provide comprehensive administrative support, including document management, appointment coordination, and consulting room setup and closure.
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- Perform reception duties, including patient check-in and check-out, responding to consultant enquiries, and providing general office support.
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- Build and maintain professional and effective relationships with internal and external stakeholders, including medical consultants, clients, examinees and colleagues.
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- Contribute to the skilled presentation and smooth day-to-day operation of the office.
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- Support the Operations Manager and Team Leader with general administrative duties as required.
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Qualifications

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To be successful in this role,



you will have:

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- Excellent administrative skills and a strong attention to detail.
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- Demonstrated experience delivering customer-focused administrative processes and services.
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- Experience working in a medical or legal practice, or within claims or injury management environments (desirable).
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- Strong organisational skills, with the ability to effectively prioritise competing tasks.
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- Excellent verbal, written and interpersonal communication skills.
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- Proven ability to build relationships and manage multiple stakeholders.
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- A high level of professionalism, discretion, and commitment to confidentiality and data protection.
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- Proficiency in Microsoft Office applications and strong computer literacy.
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- The ability to work independently while contributing positively to a team environment.
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You are welcome here.

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Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

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We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

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We are happy to adjust our recruitment process to support accessibility needs.

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