- Join a high-performing Managed Services team.
- Work across cloud, infrastructure, and networking.
- Gain exposure to diverse technologies and projects.

About the Role

The Managed Services team is looking for a Senior Technical Consultant to provide dedicated support to FUJIFILMMicroChannel’skey customer accounts which will include desktop, server and cloud support, network troubleshooting, projectdeploymentsand expert advice.

What You'll Do

- Deploying both Cloud and on Premise based infrastructure solutions.
- Troubleshooting desktop and server problems, maintaining and support of server hardware and software.
- Serving as an escalation point for various technologies; BAU L3 Support.
- Attend account meetings, provide in office training for staff, andassistwith developing IT strategies.
- Presales, writing SoWs and other relevant documents.
- Oversee the project life cycle: Delivery,implementationand handover/knowledge-transfer to Helpdesk.
- Writing documents and manuals around technology deployment and best practices.
- Training,mentoringand developing junior team member.
- Stakeholder mapping,managementand communications.

What You'll Bring

- 5+ years' experience in a Level 3 Systems Engineer role within a Managed Service Provider (MSP) environment.
- Solid technicalexpertiseacross Microsoft 365, Azure, Windows Server, and Windows Desktop platforms.
- Proven ability to troubleshoot and resolve complex infrastructure, cloud, and networking issues.
- Solid understanding of TCP/IP, DNS, DHCP, routing, VPNs, and Internet connectivity.
- Experience supporting enterprise server hardware, storage, virtualization,



and backup solutions.
- Hands-on experience with firewalls, security technologies, and cyber security best practices.
- Relevant Microsoft certifications or equivalent industry qualifications.
- Excellent communication, documentation, and customer service skills.
- Ability to work independently, manage competing priorities, and act as a senior technical escalation point.
- Experience with Microsoft Purview, Entra ID, Intune, Microsoft Defender, and security/compliance solutions.
- Exposure to Hyper-V, VMware, Veeam, and hybrid cloud environments.
- ITIL certification and experience delivering projects within an MSP environment.

A Little Bit About Us

FUJIFILM MicroChannel is a multi-award-winning business solutions and technology provider, servicing mid-sized to large businesses, corporate divisions, government agencies, and enterprise organisations. Founded in 1995, FUJIFILM MicroChannelassistsin clients toleveragetechnology for commercial success.

With outstanding credentials, an experienced team, and over 100+ Awards received from Microsoft, SAP, Sage, MYOB, Qlik and Körber, FUJIFILM MicroChannel is one of Australia’s most respected business solutions and technology providers. We sell and support world-class products from leading vendors; covering a full range of end-to-end operational and back-office systems.

Employment is dependent on unlimited working rights and a national police criminal history check that is acceptable to FUJIFILM MicroChannel. Additional security clearances may be required as requested by FUJIFILM MicroChannel or its clients.

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📌 Senior Technical Consultant - MSP (City of Willoughby)
🏢 FUJIFILM MicroChannel
📍 City of Willoughby