Job Description

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Join this Managed Services organisation as a Network Operations Manager and lead a critical function at the heart of the business.

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Reporting to the Head of Networks, in your brand-new role, you will be responsible for the performance, reliability, and continuous improvement of the Network Operations Centre (NOC). Leading two experienced NOC Team Leads and a dedicated support team, you'll ensure seamless network monitoring, incident response, and service delivery across a dynamic and growing organisation.

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This role is equal parts technical expert, strategic thinker, and people leader, driving a high-performance culture focused on operational maturity, customer satisfaction, and proactive network assurance.

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Key activities

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- Oversee 24/7 NOC operations, ensuring prompt incident resolution and clear communications during critical events.
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- Collaborate with Engineering to prepare for future technologies and deliver best-in-class network observability and tooling.
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- Act as the key escalation point, champion root cause analysis, and drive excellent service outcomes.
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- Mentor Team Leads, inspire a culture of continuous improvement, and manage resource planning and shift structures.
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- Track KPIs, enforce compliance, and lead operational reporting.
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Skills and experience

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- Minimum 5-7+ years' experience in NOC or network operations leadership, ideally in a carrier-grade or wholesale telco environment.
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- Deep technical knowledge of IP networking (BGP, MPLS, VPN), Cisco/Juniper infrastructure, and tools like SolarWinds, PRTG, Zabbix.
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- Proven leadership skills with the ability to empower and develop high-performing teams.
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- Familiarity with ITIL-aligned processes and ticketing systems such as ServiceNow or Remedy.
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- Strong communication and stakeholder management skills.
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- Understanding of GPON (Gigabit Passive Optical Network) will be highly regarded.
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Apply now to secure an interview or contact Dylan Tasker on 0408 804 929 for a confidential discussion.

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Join this Managed Services organisation as a Network Operations Manager and lead a critical function at the heart of the business.

n

Reporting to the Head of Networks, in your brand-new role, you will be responsible for the performance, reliability, and continuous improvement of the Network Operations Centre (NOC).



Leading two experienced NOC Team Leads and a dedicated support team, you'll ensure seamless network monitoring, incident response, and service delivery across a dynamic and growing organisation.

n

This role is equal parts technical expert, strategic thinker, and people leader, driving a high-performance culture focused on operational maturity, customer satisfaction, and proactive network assurance.

n

Key activities

n

n
- Oversee 24/7 NOC operations, ensuring prompt incident resolution and clear communications during critical events.
n
- Collaborate with Engineering to prepare for future technologies and deliver best-in-class network observability and tooling.
n
- Act as the key escalation point, champion root cause analysis, and drive excellent service outcomes.
n
- Mentor Team Leads, inspire a culture of continuous improvement, and manage resource planning and shift structures.
n
- Track KPIs, enforce compliance, and lead operational reporting.
n

n

Skills and experience

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- Minimum 5-7+ years' experience in NOC or network operations leadership, ideally in a carrier-grade or wholesale telco environment.
n
- Deep technical knowledge of IP networking (BGP, MPLS, VPN), Cisco/Juniper infrastructure, and tools like SolarWinds, PRTG, Zabbix.
n
- Proven leadership skills with the ability to empower and develop high-performing teams.
n
- Familiarity with ITIL-aligned processes and ticketing systems such as ServiceNow or Remedy.
n
- Strong communication and stakeholder management skills.
n
- Relevant certifications (CCNP, JNCIP, ITIL Foundation) preferred.
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- Understanding of GPON (Gigabit Passive Optical Network) will be highly regarded.
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Apply now to secure an interview or contact Dylan Tasker on 0408 804 929 for a confidential discussion.

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Desired Skills and Experience

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- IP networking (BGP, OSPF, MPLS, VPN)
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- Network infrastructure (Cisco, Juniper, or equivalent)
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- Network monitoring tools (e.g., SolarWinds, Zabbix, PRTG)
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- ITIL-aligned operations, especially Incident and Problem Management
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- Experience with ticketing platforms (e.g., ServiceNow, Remedy).
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- Familiarity with carrier-grade network environments or wholesale/retail telco operations preferred
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Seniority level

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Mid-Senior level

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Employment type

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Full time

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Job function

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Information Technology

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Industries

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Telecommunications

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📌 Network Operations Manager (Victoria)
🏢 Talent
📍 Victoria