Job Description

Looking for more than "just a job"?

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At Water Corporation, you will be part of a team that genuinely helps people every single day. From helping customers understand their bills, to supporting people doing it tough, this is work that matters — and a role where you can build valuable career skills for the future.

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We are looking for reliable, positive, and hard-working people who are ready to learn, grow and be part of a supportive team. You don't need years of experience — what matters most is your attitude, resilience and willingness to show up, learn and contribute.

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This is a rapid-paced contact centre role where no two days are the same. Some conversations are easy, some are challenging — but if you enjoy solving problems, helping people and being kept busy, you can thrive here.

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What You Will Be Doing

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You will support customers across a range of enquiries including:

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- Billing and account questions.
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- Payment support and payment plans.
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- Water, wastewater and service enquiries.
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- Helping customers navigate difficult situations with empathy and care.
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- Finding practical solutions and providing a great customer experience.
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- You will build strong communication, problem-solving and customer service skills while working across phone and digital channels.
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What We Are Looking For

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We want people who can:

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- Delivery excellent customer service by actively listening to our customers and providing accurate, knowledgeable and tailored solutions.
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- Navigate multiple systems and applications while maintaining accuracy and attention to detail.




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- Show resilience when handling challenging situations and adapt positively to changing business and customer needs.
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- Remain calm and focused under pressure while maintaining a high standard of service
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- Work collaboratively within a team environment while taking ownership and accountability for customer outcomes.
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- Display a positive attitude, strong work ethic, and commitment to delivering outstanding customer experiences.
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This role suits people starting their career, returning to the workforce, or looking for a stable role with genuine development opportunities.

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Why People Enjoy Working Here

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Our team works hard, supports each other, and has fun along the way. You will join a welcoming culture where people celebrate wins together, help each other through challenges and genuinely enjoy coming to work.

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Benefits Include:

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- Starting salary of $72,529 plus super
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- Comprehensive paid training and ongoing support
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- Career progression and salary growth opportunities
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- Flexible working arrangements including work from home options
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- Free onsite parking and onsite gym facilities
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- Active social club and employee events
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- 17.5% leave loading
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- Two wellbeing days each year
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- Additional leave over Christmas
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- Generous paid parental leave
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- Long service leave eligibility after 3 years (pro rata)
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Working Hours

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- Full-time: 38 hours per week
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- Hours are rostered between 7am and 7pm - flexibility across these times is required
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Build Skills for the Future

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This is more than a customer service role — it's an opportunity to build confidence, communication skills and experience in a large and respected organisation that supports the WA community every day.

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Applications close Sunday 13th September 2026

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Our commitment to a diverse and inclusive workplace

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Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

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We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

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We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

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Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [email protected] or 08 9420 2000.

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To read our diversity and inclusion statement, please visit our website

📌 Customer Experience Consultant (Perth)
🏢 Water
📍 Perth