Job Description

Part Time Guest Service Agent/Front Office All Rounder
Be the first point of contact and greet guests with a warm welcome every time
Make the check-in, check-out process run smoothly
Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
Ensure the security of our guests and their possessions
Handle guest complaints in a positive manner and escalating as required
Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
Assist with valet parking as required

Qualifications
Previous customer service or hospitality experience highly regarded
The ability and flexibility to work various rostered shifts, including early mornings, late evenings, and weekends or public holidays
Enthusiasm to connect with guests and to hear their stories
Have a genuine love of Devonport and a desire to share your knowledge with our guests
Exceptional communication skills both written and verbal




High level of computer literacy
Be reliable, well-groomed and have excellent attention to detail
Full Tasmanian Manual and Auto Drivers License is essential

Additional Information

In return we will offer you…
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
HERO - Support your career development with access to Accor’s industry leading training platforms.
An chance to be part of a fun and supportive team who love what they do!

To be success in this role, you must have rights to work for any employee in Australia.

We are unable to sponsor or take over sponsorship of an employment visa.

Required Skill Profession

Information And Record Clerks

📌 Front Office Multiple Positions Guest Service Agents, Valet Attendants Full Time, Part Time, Casual Devonport
🏢 AccorHotel
📍 Devonport