Position No: 108/2026
Work Type: Casual

- Casual
- Level 3 (Three) | Hourly Rate: $45.87 per hour, (inclusive of 20% casual loading), plus superannuation
- Vacancy 108/2026

The opportunity

We're looking for friendly, customer-focused casual Senior Customer Service Officer who enjoys connecting with others and thrive in a busy environment at Mandurah Aquatic Recreation Centre.

In this role, you'll assist customers with enquiries, feedback and requests, and play an important role in promoting our programs and services, helping to increase participation and engagement, while providing efficient and accurate administrative support.

To be successful, you will have a proven ability to deliver exceptional customer service, strong communication and interpersonal skills, and the capacity to manage a variety of administrative tasks with accuracy and attention to detail. No two days are the same, so you will be a flexible team player who thrives in a fast-paced setting and committed to creating positive experiences for our community

This is a casual position, applicants must be available to work a variety of shifts including mornings, evenings and weekends between 5:00am and 10:30pm, availability must be clearly stated in your cover letter.

To be successful in this role, you will need:

- Interpersonal and verbal communication skills
- Cash handling, numeracy and literacy skills including banking procedures
- Operate point of sale systems and databases
- Ability to contribute to and work as part of a team
- Knowledge and understanding of reception duties
- A current National Police Clearance (or willingness to obtain)




- As part of our recruitment process, you will be required to participate in a full pre-employment medical that includes drug and alcohol testing

For more information about the role please refer to the position description.

This Casual Level 3 position is paid at a rate of $45.87 per hour (inclusive of a 20% casual loading). Additional rates apply for all ordinary hours worked on a Saturday (25%) and Sunday (50%).

How to apply

Sound exactly like the sort of role for you? Great! To apply please visit our Careers page at www.mandurah.wa.gov.au. Further information can be obtained by calling Madisyn Goodeve – Acting Supervisor Business Development - Operations, on (08) 9550 3629.

Closing date

Applications for this position are open until a suitable pool of candidates is received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible

Our commitment

We are committed to creating a diverse and inclusive workforce. All qualified applicants will receive consideration for employment regardless of their background, identity, experience, ability or thinking style.



If you need assistance during the application process for accessibility reasons this is available upon request.

We are committed to creating and maintaining a child protected organisation where protecting children and preventing harm is embedded in the everyday thinking and practice of all employees and volunteers.

Additional information

- All applications will be assessed in accordance with merit-based principles. Where an applicant does not fully meet the requirements outlined in the attached position description, including essential qualifications and license, the role may be reclassified, and an alternative remuneration package may be offered, subject to organizational needs in line with the City of Mandurah Industrial Agreement.
- As part of our recruitment process, you will be required to participate in a full pre-employment medical that includes drug and alcohol testing.
- This recruitment process may also be used to identify candidates for similar permanent or fixed-term opportunities that arise within the City over the next 12 months — offering you the chance to be considered for future roles that align with your skills and aspirations. Applicants must have the right to work in Australia.
- To support transparency and integrity, all employees of the City of Mandurah are required to declare any secondary employment to help us manage potential conflicts of interest appropriately.
- To read more about Working at the City of Mandurah please visit our Careers and Employment

Casey Mihovilovich
Chief Executive Officer

Attachments:
- Senior Customer Service Officer (MARC) - Position Description.pdf

📌 Senior Customer Service Officer (MARC) (Mandurah)
🏢 City of Mandurah
📍 Mandurah