Job Description

Location: Design & Support Centre, Sydney, NSW, AU

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Date Posted: 20 August 2026

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Are you a people person? Great. Keep reading.

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We are not looking for someone who knows furniture. We are looking for someone who knows people.

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If you have worked in hospitality, retail, or any role where your job was to make someone's day better — you already have what it takes. At King Living, our Customer Experience team is warm, tight-knit, and genuinely fun to be part of. We celebrate wins, support each other, and show up every day for our customers and our teammates.

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This is a full time role based at our Design & Support Centre in Sydney. You will be the voice of one of Australia's most loved furniture brands — handling customer enquiries with empathy, finding solutions, and leaving every conversation better than you found it.

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No two days look the same. Some days you are sorting out a delivery query. Others you are turning a frustrated customer into a loyal one. You will use smart AI tools to work faster, so you can spend more energy on the part that actually matters — the person in front of you.

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What you bring:

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- Great communication skills — warm, clear and confident
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- A calm, positive energy even when things get tricky
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- A genuine desire to help people and follow through
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- Willingness to learn new tools and systems quickly
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No furniture experience needed. Your attitude and curiosity is everything.

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What we offer:

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- No shift work, just regular Monday - Friday office hours to support your work life balance.
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- A team that genuinely looks out for you
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- Regular social events and team celebrations
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- Real career pathways — we promote from within
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- Onsite barista coffee every single day
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- Complimentary parking and EV charging
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- Generous employee and family & friends discounts
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- Paid parental leave and EAP support
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Curious about AI? Good.

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We use AI tools every day to help our team work smarter — and we genuinely love bringing people along on that journey. You do not need to know anything about it before you start. If you are curious, open-minded and up for learning something new, we will show you the ropes. A lot of our team have found it becomes one of their favourite parts of the job.

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King Living has been designing and making beautiful furniture since 1977. We are family-owned, globally expanding, and genuinely proud of what we build — and who we build it with.

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Our hiring decisions are based not only on your experience, but equally aligned with our values. Passion, Integrity, Collaboration and Innovation.

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Sound like your kind of place? We'd love to meet you.

📌 Customer Experience Consultant (New South Wales)
🏢 KING Living
📍 New South Wales