Job Description

OMEGA Client Advisor | Bondi The SWATCH Group Launceston, TAS, AU

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Job Description

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The OpportunityAs a Client Advisor, you will be the face of OMEGA, delivering an exceptional boutique experience that reflects the prestige of our brand. More than a sales role, this is an prospect to build meaningful relationships with clients, share the stories behind our iconic collections, and create exceptional customer experiences that stand the test of time.

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Delivering the OMEGA experienceJoining OMEGA means becoming part of a globally celebrated brand with a rich heritage, pioneering spirit, and unwavering commitment to excellence.

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In this role, you will:

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- Build genuine and lasting relationships with clients, cultivating loyalty and repeat business to deliver a world class customer experience
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- Contribute to the achievement of boutique sales targets through exceptional service and product expertise
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- Support the growth and maintenance of the client and VIP database, ensuring personalised follow up and engagement
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- Develop an in depth understanding of OMEGA's heritage, collections, innovations, and watchmaking expertise
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- Maintain impeccable boutique presentation standards, ensuring every detail reflects the luxury positioning of our brand
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- Assist with visual merchandising, stock presentation, and boutique operations, including stock counts and supporting inventory management processes
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- Organise and maintain boutique resources, including product packaging, warranties, instruction manuals, and visual merchandising materials
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- Participate in ongoing training programs and product education to continuously enhance your knowledge and performance
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About you

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You understand that true luxury is in the detail, and you take pride in delivering a tailored service that is as unique as each customer. Your skills and experience will include:

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- Previous experience within luxury retail, luxury fashion, jewellery, watches, or a client focused premium environment
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- An ability to build strong client relationships and deliver exceptional customer experiences
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- Outstanding communication and interpersonal skills, with an eye for presentation
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- You have initiative, energy, and enthusiasm, with flexibility to work across retail trading hours, including weekends and peak trade periods
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- Experience, knowledge or a passion of the luxury watches is highly regarded
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Why Join OMEGA?

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Along with competitive pay rates, we offer:

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- Attractive performance-based incentive opportunities
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- Generous employee discounts across Swatch Group brands
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- Extensive learning and development opportunities, including access to global product and brand training
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Don't let a missing skill stop you.

📌 Omega Client Advisor | Bondi (Launceston)
🏢 The SWATCH Group
📍 Launceston