At Accent Group, we're passionate about creating the best experience for our customers, whether they're shopping in-store or online. We're looking for a Full Time Customer Experience (CX) Agent to join our Customer Experience team and help deliver exceptional service across our portfolio of leading footwear and lifestyle brands.
Working in a fast-paced, collaborative setting, you'll support customers across our digital channels, resolve enquiries with care and efficiency, and ensure every interaction leaves a positive impression.
What you'll do:
- Deliver exceptional customer service across multiple digital support channels.
- Respond to customer enquiries promptly while maintaining high customer satisfaction (CSAT) results.
- Assist customers with orders, freight tracking, returns and general account enquiries.
- Resolve stock, product and promotional enquiries across multiple brands.
- Process day-to-day operational requests from both internal and external stakeholders.
- Adapt your communication style to suit different brands, products and customer audiences.
- Identify opportunities to improve processes and customer experiences.
- Share customer insights and feedback with the wider business to help drive continuous improvement.
What we're looking for:
- Previous customer service experience, ideally within retail, wholesale or eCommerce.
- A genuine passion for delivering outstanding customer experiences.
- Excellent written and verbal communication skills.
- Solid organisational skills with the ability to manage multiple priorities.
- Proficiency across the Microsoft Office Suite.
- A proactive, solutions-focused mindset with a "Make It Happen" attitude.
- Someone who enjoys working collaboratively in a fast-paced team environment.
Why join us?
- Generous 40% staff discount across Accent Group's portfolio of brands.
- Chance to work with Australia's leading footwear and lifestyle retailer.
- Supportive team culture that values collaboration and continuous improvement.
- Career development opportunities across a growing business.
- Access to employee benefits, wellbeing initiatives and recognition programs.