Job Description

Penrith, New South Wales 2750, Australia • A$65,000 - A$80,000

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Full-time Permanent Associate

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Description

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About Nova

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At Nova Dental Implant Centre, we change lives through advanced dental implant treatment delivered with compassion, professionalism and excellence.

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We are a premium, patient-centred clinic focused on creating an exceptional experience from the very first interaction through to treatment completion. Our team is passionate about delivering outstanding care while supporting patients through life-changing dental treatment journeys.

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We are currently looking for a confident, organised and patient-focused Front Office Coordinator to join our Penrith team.

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The Role

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As the Front Office Coordinator, you'll be one of the first and most consistent points of contact for our patients throughout their treatment journey.

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This is an important role within the clinic, ensuring every patient feels welcomed, supported and confident while also keeping front-of-house operations running smoothly and efficiently.

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Working closely with our Treatment Coordinators, clinicians and clinical support team, you'll play a key role in managing patient appointments, supporting clinic flow and ensuring a seamless experience from consultation through to treatment completion.

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Your responsibilities will include:

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- Welcoming patients and managing all front-of-house interactions, including check-in, check-out and enquiries via phone, email and in person
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- Coordinating appointments across consultations, diagnostics, surgery and follow-up care, including confirmations, cancellations, diary changes and waitlists
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- Working closely with Treatment Coordinators, clinicians and nursing staff to ensure seamless scheduling, patient logistics and efficient clinic flow
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- Ensuring patient details, documentation,



consent forms and pre-appointment requirements are completed accurately
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- Maintaining accurate patient records, filing and compliance documentation within the practice management system
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- Processing payments, deposits and billing, while supporting invoicing and other finance administration as required
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- Acting as a key communication link between patients, clinicians and the wider support team, escalating concerns or operational issues appropriately
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- Maintaining a calm, professional and organised reception environment that reflects the high standard of patient care at Nova
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About You

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To be successful in this role, you'll ideally have:

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- Previous experience in dental, medical or specialist healthcare reception
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- Strong organisational and time management skills
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- Excellent attention to detail and accuracy
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- Confidence managing a busy appointment book and changing priorities
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- Excellent communication and interpersonal skills
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- A calm and empathetic approach when dealing with patients
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- Experience using digital systems and practice management software
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- A proactive and solutions-focused mindset
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- The ability to work well as part of a collaborative team
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- Experience within dental, specialist healthcare or a patient-focused clinical environment will be highly regarded.
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Most importantly, you'll be someone who genuinely enjoys helping people, takes pride in delivering exceptional service and can remain calm and organised in a fast-paced environment.

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Company Overview

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Nova Dental Implant Centre is built on compassion, expertise, and transparency. Our culture focuses on creating a supportive, judgment-free experience while delivering high-quality, efficient implant care. With a commitment to precision, explicit communication, and restoring confidence, we aim to ensure every patient feels understood, respected, and empowered.

📌 Front Office Coordinator - Penrith (New South Wales)
🏢 Rgit Australia
📍 New South Wales