This Way Canteen sits in the Museum of Sydney forecourt, serving up a daily selection of sandwiches, salads and pastries — plus coffee and juice — ready to eat in or grab and go. We're known for warm hospitality, quality food done simply, and a team that genuinely loves what they do.
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The Role
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We're looking for an Assistant Manager to support the day-to-day running of This Way Canteen and help lead a team that takes pride in delivering excellent, unpretentious hospitality. You'll work closely with the leadership team across counter operations, team development, and the guest experience.
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This is a role for someone who's already found their feet in hospitality leadership and is ready for the next step.
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What You'll Be Doing
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- Leading service on the floor and setting the standard for the team
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- Supporting recruitment, onboarding, and training of counter and kitchen staff
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- Managing peak-period flow and pre-service briefings in collaboration with the team
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- Overseeing opening and closing procedures
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- Handling guest feedback in the moment
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- Assisting with rostering, labour management, and daily reporting
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- Supporting compliance across food safety and OH&S;
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- Contributing to a positive team culture that people actually want to be part of
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What We're Looking For
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- Proven experience in a similar front-of-house leadership role
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- Strong communication skills and a natural ability to read the room
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- Genuine enthusiasm for food, coffee, and hospitality
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- Calm under pressure, solutions-focused, and consistent
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- Comfortable managing high-volume grab-and-go periods alongside seated service
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- Current RSA certificate
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Why Join Us:
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- Opportunities for career advancement and skill development
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- Employee discounts on food and beverages
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- Great tips in addition to salary and benefits
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- Working with and learning from some of the industry's best of the best
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- A positive and caring culture
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- Convenient location in the Museum of Sydney forecourt, close to public transport
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Company Overview
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House Made Hospitality is a Sydney-based group behind 12 venues, known for thoughtful service and vibrant, welcoming spaces. We're built on care, collaboration, and a drive to grow — with real opportunities, outstanding perks, and a team that shows up for each other.
📌 Assistant Cafe Manager | This Way Canteen (New South Wales)
🏢 Rgit Australia
📍 New South Wales
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