Job Description

n
- Provide responsive helpdesk support to head office and retail stores
n
- Support and troubleshoot laptops, desktops, mobile devices and peripherals
n
- Provide remote support to stores across POS, connectivity and hardware
n
- Manage user accounts using Active Directory and Microsoft 365 in line with IT processes
n
- Maintain asset registers and manage device lifecycles
n
- Monitor and respond to alerts via RMM and security systems
n
- Assist with network troubleshooting across store WAN/LAN environments
n
- Support backup monitoring and vendor coordination
n
- Configure and deploy IT equipment for new starters and store rollouts
n
- Assist with IT projects including system upgrades and migrations
n
- Travel to stores in Victoria and interstate when required
n
- Deliver Level 1/2 IT support across the Support Office and national retail network, reporting to the IT Operations Manager
n

n

Requirements

n

n
- 1–2 years of experience in IT support or service desk environments
n
- Strong troubleshooting skills across Windows environments, macOS and Microsoft 365
n
- Experience supporting distributed sites or multi-location businesses
n
- Comfortable working full time in the Cremorne office
n
- Highly regarded: experience working in a retail environment
n
- Highly regarded: exposure to Point of Sale (POS) systems
n
- Highly regarded: experience with ERP systems, specifically in fashion retail
n
- Highly regarded: familiarity with cyber security platforms such as Darktrace and CrowdStrike
n
- Highly regarded:



experience with endpoint management/RMM tools such as NinjaOne
n
- Highly regarded: understanding of networking concepts such as WAN, LAN and SD-WAN
n
- Practical and calm under pressure
n
- Clear communication with non-technical users
n
- Ability to take ownership of issues through to resolution
n
- Comfortable working independently and contributing to a collaborative IT team
n

n

Core Competencies

n

Demonstrates expertise in providing Level 1/2 IT support, troubleshooting across Windows and macOS environments, and managing user accounts with Active Directory and Microsoft 365. Proficient in supporting retail environments, including Point of Sale systems and endpoint management tools.

n

Highest-signal resume keywords

n

n
- IT Support Experience
n
- Troubleshooting Skills
n
- Active Directory Management
n
- Point Of Sale (POS) Systems
n
- Network Troubleshooting
n

n

ATS Optimization Keywords

n

Hard Skills

n

n
- Windows Support
n
- MacOS Support
n
- Microsoft 365
n
- Active Directory
n
- Network Concepts
n
- Endpoint Management
n
- RMM Tools
n
- Device Lifecycle Management
n
- System Upgrades
n
- Backup Monitoring
n

n

Soft Skills

n

n
- Clear Communication
n
- Ownership
n
- Calm Under Pressure
n
- Independent Work
n
- Team Collaboration
n

n

Industry Keywords

n

n
- Retail Setting
n
- Multi-Location Business
n
- Cremorne Office
n
- WAN
n
- LAN
n
- SD-WAN
n

n

Tools & Technologies

n

n
- Darktrace
n
- CrowdStrike
n
- NinjaOne
n
- RMM Systems
n
- ERP Systems
n

📌 IT Support Officer (Cremorne)
🏢 Jobtailor
📍 Cremorne