Job Description

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- Independently manage a portfolio of commercial clients across the APAC region, working alongside senior CSMs on larger or more complex accounts
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- Lead or support onboarding and training for new clients
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- Support the renewal process on assigned accounts, including preparation, proposal drafting, and coordination
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- Maintain working relationships with client stakeholders across security, intelligence, risk, and strategy functions
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- Monitor client usage and engagement, identify renewal or retention risks, and escalation as required
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- Relay client feedback and insights to internal teams
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- Support regional Sales by delivering product demonstrations, trials, and technical onboarding
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- Assist with platform configuration and implementation for new and existing clients
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- Assist in fielding and triaging client technical queries, escalating as required
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- Contribute to internal documentation and best-practice implementation playbooks
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- Develop technical proficiency in the Seerist product, including exposure to API integrations and data/feature-service concepts
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Requirements

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- Approximately 3-5 years' experience in a customer-facing role, such as customer success, account management, or technical/customer support, ideally within a SaaS environment
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- Interest in technology, with willingness to develop technical knowledge of platform configuration and, over time, integration work
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- Strong written and verbal communication skills,



with the ability to convey both business and technical detail to varied audiences
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- Ability to manage multiple client relationships and competing priorities
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- Bachelor's degree or equivalent practical experience
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- Familiarity with geopolitical, security, risk intelligence, or OSINT concepts is an advantage but not required
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- Based in, or willing to relocate to, Sydney
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- Ability to attend the office 3 days per week
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Core Competencies

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Demonstrates expertise in managing client relationships and onboarding processes within a SaaS environment, with a strong focus on technical proficiency in platform configuration and integration. Capable of effectively communicating complex technical details to diverse audiences while supporting sales initiatives and internal documentation.

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Highest-signal resume keywords

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- Customer Success Management
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- SaaS Environment Experience
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- Technical Proficiency in Platform Configuration
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- Solid Written and Verbal Communication Skills
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- Client Relationship Management
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Hard Skills

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- Client Onboarding
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- Proposal Drafting
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- API Integrations
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- Data/Feature-Service Concepts
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- Platform Configuration
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Soft Skills

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- Communication Skills
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- Relationship Management
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- Problem-Solving
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Certifications & Qualifications

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- Bachelor's Degree
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Industry Keywords

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- Geopolitical Concepts
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- Security Intelligence
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- Risk Intelligence
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- OSINT Concepts
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📌 Customer Success Manager (New South Wales)
🏢 Jobtailor
📍 New South Wales