We are seeking a motivated and professional Account Manager to manage and develop relationships with our existing clients. The successful candidate will be responsible for maintaining solid client relationships, identifying opportunities for business growth, resolving client concerns, and coordinating internally to ensure clients receive a high level of service.

Key Responsibilities

Client Relations

- Act as the primary point of contact for assigned client accounts.
- Build and maintain strong, professional relationships with clients.
- Understand client requirements and ensure their expectations are consistently met.

Client Retention & Business Growth

- Maintain high levels of customer satisfaction and support long-term client relationships.
- Identify opportunities to upsell and cross-sell relevant services.
- Develop opportunities to grow existing accounts and generate additional business.

Problem Solving & Support

- Respond promptly and professionally to client enquiries, concerns and complaints.
- Investigate issues and coordinate appropriate solutions with internal teams.
- Follow up with clients to ensure matters are resolved satisfactorily.

Internal Coordination

- Work closely with operations and allocation teams to meet client requirements.
- Coordinate information and follow-ups between clients and internal departments.
- Ensure client requests and commitments are communicated clearly and followed through.

Reporting & Account Management

- Monitor account performance,



customer activity and key account metrics.
- Maintain accurate client records and account information.
- Prepare regular updates and reports for management regarding account performance, client feedback and growth opportunities.

Skills & Experience
- Minimum 3 years' experience in sales, account management, client management or a similar role.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building skills.
- Confident negotiation and problem-solving abilities.
- Strong organisational skills and attention to detail.
- Ability to manage multiple client accounts and priorities.
- Professional, proactive and reliable approach to work.
- Tech-savvy and confident using computer systems, CRM platforms and business software - preferred.
- Ability to work independently while also collaborating effectively with a team.

Education
- Bachelor's degree in Business Administration, Marketing, Sales or a related field - preferred but not essential.

What We Are Looking For We are looking for someone who is professional, confident, organised and relationship-focused, with the ability to communicate effectively with clients and identify opportunities to strengthen and grow existing business relationships.

Experience within the construction, facilities management or related industries would be advantageous.

Pay: From $70,000.00 per year

Benefits

- Employee mentoring program
- Travel reimbursement

Work Location: In person

📌 Account Manager (Campbellfield)
🏢 Dr. Floors
📍 Campbellfield