About the role

We are seeking an experienced and driven Accounts Receivable & Data Analytics professional to play a pivotal role within our Finance function. This is far more than a traditional Accounts Receivable position. The primary focus of this role is the management and continuous improvement of Accounts Receivable, collections, credit management and working capital performance, while actively contributing to major finance transformation initiatives.

You will be responsible for managing end-to-end receivables and collections activities, driving debtor performance, supporting cash flow optimisation and partnering with customers and internal stakeholders to deliver outstanding financial outcomes. In parallel, you will play a key role in the implementation of new systems, processes and ways of working through activities such as User Acceptance Testing (UAT), business readiness, training, process optimisation, change management and go-live support. Reporting, analytics and Power BI development will form an important supporting component of the role, enabling data-driven decision-making, operational visibility and continuous improvement across the business.

Key responsibilities

- Manage end-to-end Accounts Receivable operations to optimise cash flow and minimise overdue receivables
- Conduct customer collections through multiple channels including telephone, email, virtual meetings and customer engagement activities
- Execute structured collection and dunning programs, including reminder notices, escalation activities and collection campaigns
- Monitor ageing balances and proactively manage overdue accounts
- Resolve payment disputes, billing discrepancies and customer queries professionally and efficiently
- Prepare aged debtor reporting, collection KPIs and cash collection forecasts
- Extract, cleanse, validate and analyse data from multiple business systems and data sources
- Design, build,



maintain and enhance intuitive Power BI dashboards and reporting solutions
- Contribute to the delivery of major finance transformation initiatives and participate in User Acceptance Testing (UAT), issue resolution and business readiness activities
- Identify opportunities for automation, standardisation and continuous improvement

About you

- Bachelor's Degree in Accounting, Finance, Commerce or a related discipline
- Minimum 5 years' experience in Accounts Receivable, Credit Management, Finance Operations, Finance Transformation or a similar role
- Proven experience of managing end-to-end Accounts Receivable, collections and dunning activities
- Advanced Microsoft Excel skills, including complex formulas, Pivot Tables, Power Query, and financial and operational modelling
- Working knowledge of Power BI reporting and dashboard development, including data modelling, dashboard maintenance and enhancement, and reporting automation
- Strong working knowledge of SAP or similar ERP systems
- Experience in analysing, cleansing and transforming large datasets
- Robust analytical, problem-solving and critical-thinking skills
- Exceptional written and verbal communication skills with strong negotiation and influencing abilities
- Outstanding customer engagement and relationship management capability

About us Deutsche Post Global Mail (Australia) Pty Ltd, trading as DHL eCommerce, is part of the Deutsche Post DHL Group. DHL eCommerce Australia offers cross-border, economy parcel delivery and returns solutions to online retailers. We specialize in tailor-made, affordable solutions, offering a choice of postal and commercial products to meet the needs of customers in the e-commerce sector.

At DHL eCommerce Australia, we help businesses connect with customers through innovative domestic and international eCommerce delivery solutions. As part of DHL Group, the world's leading logistics company, we combine global expertise with local agility to deliver exceptional customer experiences and support the rapidly growing eCommerce industry.

📌 Accounts Receivable & Data Analytics - Hybrid - 7 Month Contract (Matraville)
🏢 DHL eCommerce
📍 Matraville