Office National Kalgoorlie | Full Time | $120,000 – $150,000 p.a. package

Office National Kalgoorlie has been locally owned for almost 30 years, supporting the businesses that keep the Goldfields working. We’re looking for aService Managerwho can lead our Service Team and make sure the promises we make to customers become the work we actually deliver.

If you’re the person who needs to know what’s happening, what’s outstanding and what needs sorting out, keep reading.

This isn’t a role where you allocate a job and assume it’ll take care of itself.

Our technicians are out completing installations, maintenance, repairs and warranty work across the Goldfields. Behind every job is a customer waiting for something to happen when we said it would.

Your job is to keep the whole picture in view.

The job

Leading our Service Technicians and Service Administrator, you’ll take ownership of the day-to-day operation of the Service Department.

You’ll know what work is booked, who it’s allocated to, whether it’s progressing and what’s getting in the way. When plans change, you’ll reorganise the work, communicate with the customer and make sure nothing quietly disappears off the radar.

Just as importantly, you’ll lead the people doing the work. That means setting clear expectations, checking progress, coaching where standards need to improve and creating accountability for the whole job — including the paperwork that comes after the tools are put away.

You’ll be responsible for:

- Coordinating service schedules, technician workloads and priorities,



then following jobs through to completion against customer commitments.
- Leading the Service Team, setting expectations around workmanship, productivity, communication, customer service and follow-through.
- Maintaining visibility across open jobs, documentation, parts, warranty requirements, service performance and customer issues so problems are identified and resolved early.

A good week isn’t simply a busy one. It’s one where work has been scheduled properly, customers know what’s happening, technicians have delivered what was expected and completed jobs are actually closed.

You

You don’t need to be the person who can personally fix every technical problem. You do need enough understanding of a service, trade or technical environment to ask the right questions and recognise when something isn’t progressing as it should.

More importantly, you need to be comfortable leading people.

You’ll set expectations and follow up on them. You can have constructive conversations when something isn’t good enough without avoiding the issue or turning it into something bigger than it needs to be. And when there’s a problem, you’re interested in getting to an outcome rather than simply identifying what went wrong.

We’re looking for someone with:





- Experience leading or coordinating people in a service, technical, trade or operational environment, with the confidence to coach, develop and hold people accountable.
- Strong planning and organisational capability — you can manage competing jobs, priorities and deadlines while keeping track of the detail.
- Practical problem-solving skills, clear communication and confidence using job management, ERP or similar systems to monitor work and performance.

Experience in office equipment, managed print, IT or field service would certainly be useful, but it isn’t the deciding factor. We’re more interested in whether you canlead the people, organise the work and make sure things get done.

Why us

Office National Kalgoorlie is a local business in every sense of the word. Many of our customers are other local business owners, so the work you and your team do has a very real impact on businesses across the Goldfields.

We also believe valuable people should have room to do good work.

Once you understand the business and your role, you’ll have the autonomy to make decisions, solve problems and take ownership of your area. We’ll support you when you need it, but we’re not interested in unnecessary layers or someone constantly looking over your shoulder.

There’s also room to keep growing. Some of our most successful people have built their careers with ONK because they’ve been willing to learn, take responsibility and make the most of the opportunities in front of them.

Know your job. Own your work. Keep us in the loop.

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📌 Service Manager | Office National Kalgoorlie (Kalgoorlie - Boulder)
🏢 The People and Culture Office
📍 Kalgoorlie - Boulder