As a Service Advisor, you'll be the key point of contact between our customers and the workshop — booking in vehicles, scoping work with technicians, communicating clearly on repairs and costs, and ensuring every customer leaves with a excellent experience.
Key responsibilities
- Greet customers and manage the service booking and check-in process
- Accurately scope jobs and liaise with technicians on diagnosis and repair requirements
- Provide clear, transparent communication on pricing, timelines, and additional work required
- Upsell relevant services and products where appropriate
- Manage customer expectations and resolve concerns promptly and professionally
- Maintain accurate records in the dealership management system
- Work closely with the Service Manager and wider team to hit retention and productivity targets
About you
- Previous experience as a Service Advisor (automotive dealership experience highly regarded)
- Strong communication and customer service skills
- Comfortable working with dealership management systems (e.g. Xtime, CDK, or similar)
- Well organised, with the ability to manage multiple bookings and priorities at once
- A team player with a positive, can-do attitude
- Current driver's licence
Benefits
- Supportive, experienced team environment
- Ongoing training and development
- Opportunity to grow within a well-established Ford dealership group
About us Etheridge Ford Ringwood is part of the Autopact Victoria group, proudly servicing the local community with genuine Ford sales and service.
📌 Automotive Service Advisor (Ringwood)
🏢 Etheridge Ford
📍 Ringwood
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