n
- The Operations Coordinatoris responsible formonitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines.
n
- Work with our operating system "Maestro" to Plan, execute and monitor import & export shipments
n
- Coordinate collections, deliveries, drop offs and recoveries with other departments / Marken Offices / Agent and drivers.
n
- Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries.
n
- Process temperature sensitive shipments designed for the special requirements of the Cold Chain transportation processes
n
- Prep and maintain temperature controlled shipments as required.
n
- Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries.
n
- Confirm that every recovery is complete by matching the information against the manifest during reception process.
n
- Provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office.
n
- Notify any discrepancies to the respective department,
agent or Marken Office and update Maestro accordingly.
n
- Confirm that the shipment is OK to Send to final destination and obtain Master Airway Bill "MAWB" consignment instructions.
n
- Define the best possible route to dispatch the shipment to its final destination.
n
- Condition shipments as required and update the proper milestones in Maestro.
n
- Obtain a booking with the airline and consign the MAWB as instructed.
n
- Enter the Route Leg for International Flights.
n
- Send the Alert through Maestro.
n
- Coordinate with Dispatch the drop off to the Airline as per the respective SOPs.
n
- Use Daily Schedule Report and update Maestro with all departures from the airport
n
- Handling of irregularities
n
- Perform additional administrative work as deemed necessary.
n
n
Qualifications
n
n
- Skilled experience in customer service operations, preferentially in the international air freight, logistics or distribution.
n
- Preference for existing knowledge and experience of the pharmaceutical and clinical trial industry
n
- Commitment to quality and attention to detail
n
- Strong customer focus
n
- Team player / self-dependent / motivated to succeed
n
- Proficient in MS Office / Excel / Word
n