About the Organisation

Proveda is one of the largest community-led organisations in the Northern Sydney Region, providing independent and impartial information, advice and guidance services to older people, those with dementia, people with disabilities, severe and persistent mental illness as well as those with complex health needs. We work with people, their families and communities.

Proveda is seeking a dynamic and experienced person to assist people to successfully navigate the care and support system, implement their NDIS & Home Care Plan and to enhance their ability to access the support/s they require.

About the Role The Care Coordinator - Generalist provides person-centred care coordination and service navigation to support individuals, families and carers to access the services and supports they need.

The Care Coordinator facilitates a seamless experience for customers by listening carefully to their enquiry, taking appropriate steps to resolve issues and queries, and following up with customers to ensure that their needs have been met.

This role is a maximum-term contract until 30 June 2027.

Working within a teaming framework, the Care Coordinator provides high quality care navigation services by:

- Assess customer needs, develop support plans and coordinate services to help customers achieve their goals.
- Work collaboratively with customers, families, carers, health professionals and community organisations to ensure access to appropriate supports and services.
- Apply a strengths-based and recovery-oriented approach to build independence, enhance wellbeing and support customers to navigate complex health, aged care, disability and community service systems.

The Care Coordinator will also work with others in the community to ensure the desired and necessary care and support is provided to the client and advocate for systemic changes to occur when a explicit and persistent issue arises.

About You

- Qualifications in Psychology, Social Work, Nursing, Social Sciences or a related discipline, or equivalent experience.




- Experience in care coordination, case management or service navigation within health, aged care, disability or community services.
- A strong understanding of person-centred practice, strengths-based approaches and recovery-oriented service delivery.
- Excellent communication, relationship-building and stakeholder engagement skills.
- The ability to work independently, manage competing priorities and maintain accurate records and documentation.
- A commitment to delivering high-quality customer outcomes and upholding Proveda's values of People, Integrity, Action, Courage and Sustainability.
- We are only screening those applicants who have the legal rights to work in Australia including Australian or New Zealand citizens or Australian permanent residents

Benefits Join a viable and successful community-based organisation with a clear purpose and a passion to have a telling impact on people's lives.

We value our employees and offer a range of staff benefits including:

- Nominated Best Workplace Award 2025 (Xref)
- A competitive remuneration and access to up to $15,900 NFP salary packaging benefits per annum
- Monthly morning teas and an active social club.
- Work with a passionate, committed and supportive team.
- Flexible working available (WFH) after initial training period
- Access to one paid wellness day per annum
- Access 12 weeks paid parental leave
- Learning and Development opportunities
- Our Employee Assistance Program aims to confidentially enhance the emotional, mental and general wellbeing of our employees for both professional and personal issues and offer support.
- Free onsite parking

Important Your application should include your current resume and a cover letter outlining how your skills and experience meet the requirements of the role as detailed above, as well as why you would like to work for us.

- If you have been referred to us by a current Proveda employee, please include their name in your cover letter.

We look forward to hearing from you. Please reach out to our Human Resources team via: [email protected] for any questions you may have.

📌 Care Coordinator - Mental Health (Frenchs Forest)
🏢 Proveda
📍 Frenchs Forest