Assistant Operations Officer

Division: Revenue NSW
Employment Type: Various - 1 x Ongoing role and 1x Temporary role (up to July 2027)
Grade: Clerk Grade 5/6
Salary: $102,936 - $113,579 + Superannuation
Location: Parramatta, Gosford, Maitland, Lithgow and Wollongong. Some travel may be required to engage with the team and our partners.
Applications Close: Monday 14th of September 2026 [at 9:59am]

About Revenue NSW

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

About the Team

Duties & Grants is part of the Taxes and Grants division withinRevenue NSW. Taxes and Grants is responsible for customer interactions for alltax and grant products.We undertake assessments, revenue collection,enquiries, investigations and client education services. We administer grantsand use our expertise to research, develop and implement programs to make iteasier for our customers to comply.

We are seeking motivated and enthusiastic team players who are eager tolearn and have a focus on investigating, analysing and assessing complextransactions.

About the Role

The primary purpose of this role is to administer complex legislation,research and analyse information, undertake compliance investigations, andprovide quality customer service. This is an chance for you to be part ofa diverse group utilising a broad range of skills from client contact,interpretation of legislation and high-level investigative and criticalthinking skills while applying established policy and procedure.

Some of the other Key Responsibilities include:

- Administer state tax legislation,



make assessments and decisions on complex matters and achieve key performance indicators
- Provide legislative and procedural advice to clients and client representatives to ensure they comply with state tax obligations
- Maintain comprehensive and up to date knowledge of legislation, policies, procedures and business rules to ensure consistency and accuracy in administration of legislation
- Gather information and undertake research, analysis and compliance audits/investigations
- Case management and the preparation of detailed submissions and reports
- Contribute to innovation and the development and implementation of improved processes.

To be successful in this role you will demonstrate experience in:

- Interpreting and administering state tax legislation as well as providing legislative procedural advice to taxpayers and their representatives on complex matters
- Researching and analysing information from multiple sources to undertake audit/investigation activities relating to state tax legislation
- Case management and the preparation of detailed correspondence, submissions and investigation reports
- Coaching and developing staff, offering guidance on technical, procedural, and business rules to ensure consistent and accurate legislative administration.
- Taking a positive and proactive attitude with a focus on time management and achieving business outcomes and key performance indicators.

Working at DCS

- 35-hour working week,



with opportunities for flex leave where additional hours are worked
- Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations https://www.nsw.gov.au/departments-and-agencies/customer-service/dcs-building-access (subject to approval and availability)
- Learning tools are available for ongoing professional development
- Health and wellbeing programs

Salary Grade 5/6, with the base salary for this role startingat $102936 base plus superannuation

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reformthat benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

We can view our full diversity and inclusion statement here.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Closing Date: Monday 14th of September 2026 [at 9:59am]

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📌 Assistant Operations Officer (New South Wales)
🏢 Department of Customer Service
📍 New South Wales