About the Role

At i-Help Disability Services, our Support Workers are more than carers, they are trusted professionals who deliver high-impact, person-centred support that transforms lives.

In this role, you will work closely with participants with complex mental health and psychosocial needs, providing consistent, high-quality support that promotes stability, independence and meaningful community engagement.

You will operate with a high level of autonomy while remaining deeply connected to a collaborative, values-led team. This is an opportunity for experienced professionals who take pride in their work, lead with empathy, and are committed to excellence in care.

The Impact You Will Make

- Deliver structured, person-centred support aligned with individual care plans
- Build trusted, qualified relationships that create safety, consistency and progress
- Support participants with complex behaviours using trauma-informed, evidence-based approaches
- Enable community participation, routine-building and increased independence
- Provide safe and confident medication assistance
- Maintain clear, accurate and timely documentation
- Identify risks early and respond with sound judgement and professionalism
- Contribute to a culture of continuous improvement and high performance

Our Values in Practice Our work is guided by five core values that shape how we show up every day:

- Together: We operate as one team, partnering with participants, families and each other to achieve meaningful outcomes
- Courageous: We step forward in complex and challenging situations with confidence and professionalism
- Curious: We continuously seek to understand, learn and improve the way we support each individual
- Open: We communicate with honesty, respect and transparency, creating psychologically safe environments
- Accountable: We take ownership of our work, our standards and the outcomes we deliver

Capabilities We Value

- Advanced interpersonal skills with the ability to build trust and maintain professional boundaries




- Strong clinical judgement and the ability to respond to complex behaviours with composure
- A proactive, solutions-focused mindset
- High level of reliability, consistency and personal accountability
- The ability to work autonomously while contributing to a high-performing team
- Confidence navigating dynamic and sometimes high-pressure environments

Skills & Experience

- Minimum 2+ years’ experience in mental health or disability support (essential)
- Proven experience supporting individuals with psychosocial disabilities and complex/high-risk behaviours
- Demonstrated ability to apply trauma-informed and person-centred approaches in practice
- Relevant qualifications (or ongoing study) in Mental Health, Nursing or a related discipline

Requirements

- Current First Aid & CPR certification
- Peg Feeding and Manual Handling certification
- NDIS Worker Screening Check
- Working with Children Check
- Valid Driver Licence and access to a vehicle
- Availability for consistent weekday morning shifts (Monday to Friday, 6:00 AM to 10:00 AM)

What We Offer

- A professional, values-driven workplace that prioritises quality over volume
- Strong leadership, clear expectations and ongoing support
- Continuous professional development and upskilling opportunities
- Thoughtful participant matching to enable consistency and meaningful outcomes
- Opportunities to grow within a high-performing and expanding organisation

Who We Are i-Help Disability Services delivers high-quality, person-centred support to individuals living with disability, with a strong focus on complex care and mental health. We partner closely with participants, families and healthcare professionals to provide support that is responsive, coordinated and outcomes-focused. Our approach combines clinical oversight with compassionate, individualised care to ensure every person is supported to live with dignity, independence and connection.

Pay: $35.00 – $38.00 per hour

Benefits

- Professional development assistance
- Travel reimbursement

Work Location: In person

📌 Complex Disability Support Worker (Bowen Hills)
🏢 I-Help Disability Services
📍 Bowen Hills