No Relocation Assistance Offered

Job Number #175660 - Sydney, New South Wales, Australia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Reporting to the Customer Development Team Leader, the Customer Development Manager (CDM) for Oral Care and Hair Care is a pivotal role dedicated to accelerating growth, deepening engagement, and expanding brand penetration within Woolworths.

Operating with a true General Manager mindset, you will take end-to-end ownership of your categories to turn high-level strategy into sustainable commercial success. You will develop and implement omni-channel Joint Value Plans (JVPs) that align with Colgate’s channel and brand strategies, driving sales, growing market share, unlocking margin improvements, and building strong equity in the Woolworths ecosystem.

This role offers great freedom to perform within a clear framework. It demands a curious, passionate, and data-driven commercial leader who thrives in a quick-paced, cross-functional environment. By mastering the Woolworths ecosystem and sharing key insights back with the business, you will serve as a champion for growth and collaboration.

Key Responsibilities

Strategic Planning & Growth Leadership

- Omni-Channel Strategy: Develop and execute multi year commercial plans across the Woolworths ecosystem aligned with broader retailer strategies.

- Retail Media & Mix:



Leverage retail media platforms to drive volume while actively managing the product mix to over-index growth in premium Price Pack Groups (PPGs) and high-ASP segments.

- Business Reviews: Lead Quarterly Business Reviews (QBRs) with internal and external cross-functional teams to track performance and align on future strategy.

- Category Collaboration: Partner with the Shopper Development Manager (SDM) on category reviews while leading all commercial components for your customer accounts.

- Category Management: Implement initiatives that optimise retailer efficiencies and improve overall margins.

Commercial Execution & Business Discipline

- Trade Planning: Build and execute best-in-class trade plans grounded in strong Revenue Growth Management (RGM) and high-ROI principles.

- Performance Evaluation: Conduct rigorous post-analysis on all promotional executions to evaluate ROI and optimize future spend.

- Negotiations & Terms: Lead customer terms negotiations, including commercial implementation for new product introductions, cost adjustments, and pricing strategies.

- Forecasting & Ownership: Own the commercial estimate (GOAT number), leading a disciplined monthly forecasting process while continuously managing Risks & Opportunities (R&Os;).

Customer Partnership & Stakeholder Management

- Relationship Management: Act as the primary lead for the day-to-day relationship with the Woolworths Category Buying team.

- Influence: Negotiate effectively with key stakeholders to drive execution of approved customer plans.

- Market Intelligence: Monitor and share customer news, competitive moves,



and broader market developments to refine commercial strategy.

Cross-Functional Leadership

- Internal Alignment: Drive internal forums (e.g., CVP, Consensus) to build robust commercial strategies alongside Finance, Marketing, Digital, and Customer Success.

- Global/Regional Scaling: Proactively identify best practices across different business units and regions to adapt and execute locally.

Qualifications & Experience

- Proven track record in Customer Development, Account Management, or Category Management within FMCG/Retail.

- Direct experience managing or working closely with Woolworths (or major Australian grocery retailers).

- Strong capability in Revenue Growth Management (RGM), promotional evaluation, and trade budget management.

- Demonstrated ability to negotiate complex commercial terms and lead joint business planning.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation.

📌 Customer Development Manager - Woolworths (Sydney)
🏢 Colgate-Palmolive
📍 Sydney