Join the customer service team in Melbourne within the financial services industry. This temporary role focuses on providing exceptional support to clients while ensuring their needs are met efficiently.

Client Details An organisation in the financial services industry, located in Melbourne. who are currently going through an exceptional period of growth.

Description

- Respond to customer enquiries via phone and email in a qualified and timely manner.
- Assist clients with account-related queries and provide accurate information.
- Resolve issues and escalate complex cases to the appropriate team when necessary.
- Maintain detailed and accurate records of customer interactions.
- Provide guidance on the organisation's services and processes to customers.
- Work collaboratively with other departments to ensure customer satisfaction.
- Identify opportunities to improve customer service processes.
- Adhere to compliance and regulatory requirements in all interactions.

Profile A successful Customer Service professional should have:





- Previous experience in customer service, preferably within the financial services industry.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and prioritise effectively.
- Attention to detail and a problem-solving mindset.
- Familiarity with compliance and regulatory requirements in financial services.
- Proficiency in using customer service software and databases.
- Full working rights

Job Offer

- Temporary role offering flexibility and the chance to gain valuable experience.
- Opportunity to work in Melbourne within the financial services industry.

If this role matches your skills and experience, we encourage you to apply. To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Natalie Rainbow on [+61 03 8616 6212](tel:+61 03 8616 6212).

📌 Customer Service Officer (Melbourne)
🏢 Michael Page
📍 Melbourne