We are currently seeking an experienced Customer Service Officer to join a busy and established distribution environment based in Tuggerah.
This is a great opportunity for someone with strong customer service and administration experience who enjoys working in a quick-paced environment and managing customer enquiries from start to finish.
About the Role
Your responsibilities will include
- Managing a high volume of customer enquiries via phone and email
- Processing customer orders, returns, credits and other service requests
- Building and maintaining strong customer and client relationships
- Investigating and resolving customer queries and issues
- Handling customer complaints professionally and efficiently
- Liaising with internal operations and logistics teams
- Accurately entering and maintaining customer and order information
- Working towards service-level targets and KPIs
- Escalating ongoing or complex issues when required
- Identifying opportunities to improve customer service processes
About You To be successful,
you will ideally have:
- Previous experience in a fast-paced customer service environment
- Experience with order processing and data entry
- Excellent written and verbal communication skills
- Solid attention to detail and accuracy
- Confidence handling customer enquiries and resolving issues
- Ability to prioritise workloads and meet deadlines
- Experience working towards KPIs or service targets
- Microsoft Word, Excel, Outlook and Teams skills
- A proactive, reliable and team-focused attitude
Previous experience within distribution, logistics, warehousing or a similar operational environment would be highly regarded.
What's on Offer
- $37.50 per hour
- Monday to Friday, 8:00am-5:00pm
- Tuggerah location
- Supportive and established team
- Varied customer service and administration responsibilities
- Fast-paced distribution environment
If you're an experienced customer service professional looking for your next opportunity in Tuggerah, apply today!
📌 Customer Service Officer (Tuggerah)
🏢 National Workforce
📍 Tuggerah
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