Customer Service Representative

Flowers for Everyone is looking for a friendly and experienced Customer Service Representative to join our team based in Silverwater, Sydney.

This full-time role is primarily Monday to Friday with a rotating roster of weekends (working reduced hours for 1 weekend every 3-4 weeks).

About the Role

As part of our small team of Customer Service Representatives, you will be responsible for providing friendly and efficient customer service across both phone and email. You’ll help our customers with orders, product enquiries and delivery concerns, while ensuring every customer feels valued and looked after.

You’ll also work with our wider team of florists and delivery drivers to make sure that the customer experience is seamless; from the moment an order is placed through to delivery.

Key Responsibilities

- Respond promptly and professionally to customers via phone and email
- Assist customers in processing orders with patience and care, being aware that many flower orders are placed at times of heightened emotions
- Provide customers with real-time updates on the status of their deliveries
- Update orders across multiple systems to ensure accuracy at all times
- Resolve delivery issues efficiently, working closely with florists, logistics and deliverer drivers to determine the best solution
- Ensure customer satisfaction and timely resolution of all issues
- Provide support to our florists based in sites across Sydney, Brisbane and Melbourne
- Provide basic administrative support to florists and warehouse staff
- Provide back up assistance with walk in retail customers at peak times

About You We’re looking for someone who:





- Has excellent verbal and written communication skills
- Is confident and friendly when speaking with a high volume of customers over the phone
- Can communicate in a professional and friendly manner via email, ensuring that all emails are answered in a timely manner
- Is calm, patient and solution-focused when handling customer concerns
- Has the ability to multitask in a fast-paced environment
- Has an interest in flowers, gifting and creating great customer experiences
- Is comfortable learning new systems and technology as required
- Experience with Microsoft Office is essential
- Experience using Shopify and GoPeople is preferred, but not essential

Could This Be You?

This role would be prefect for a tech-savvy florist who is ready to put down the tools and move into a different role within the industry. Your knowledge of flowers, gifting and the delivery process would be a huge advantage.

But you certainly don't need to be a florist to succeed here. If you have strong experience in a Call Centre or eCommerce business, we are happy to provide the necessary training for the right person.

Why Join Flowers for Everyone?

You’ll be joining a team where the work you do has a genuine impact. Flowers are often ordered for some of life’s most important moments — birthdays, anniversaries, celebrations, funerals — and our customers rely on us to get it right.

We’re looking for someone who understands that outstanding customer service is about more than answering a phone call or responding to an email. It’s about making people feel heard, cared for and confident that they’re in good hands.

📌 Customer Service Representative (Sydney)
🏢 Flowers For Everyone Australia
📍 Sydney