MAYDAY Recruitment is partnering with a globally recognised leader in travel insurance and assistance services, seeking confident and customer-focused Customer Service Consultants to join their Brisbane CBD Contact Centre team. This is an exciting chance to join a supportive, close-knit team where you'll be helping customers through some of life's unexpected moments, where empathy, patience and genuine care really matter.

Why You'll Love This Opportunity

- Join a globally recognised insurance and assistance provider with a strong reputation in the market
- 6-month full-time contract with an immediate start available
- Brisbane CBD location, conveniently located close to public transport
- $38.89 per hour super, paid weekly
- Rotating roster between 6:00am – 8:00pm on weekdays and 6:00am – 4:00pm on weekends
- Opportunity to win awards and competitions
- Weekend coverage approximately 1 weekend in 4, working either Saturday or Sunday
- Comprehensive training and hands-on support to set you up for success
- Laptop and all required equipment provided

What You'll Be Doing

You'll be part of a busy Contact Centre team supporting customers throughout their travel journeys. No two conversations will necessarily be the same,



so you'll need to combine excellent customer service with empathy, problem-solving and strong attention to detail. Your day to day will include:

- Handling inbound customer enquiries with professionalism and genuine empathy
- Assisting customers who may be experiencing stressful or unexpected situations, including breakdowns, vehicle support or insurance-related queries
- Navigating multiple systems simultaneously while maintaining attention to detail
- Recording customer interactions accurately and maintaining high service standards

What We're Looking For

We're looking for people who genuinely enjoy helping others and can bring a calm, caring and solutions-focused approach to every conversation. You'll bring:

- Previous call centre or phone-based customer service experience is highly regarded
- Confidence navigating multiple systems while speaking with customers
- Excellent communication and active listening skills
- Demonstrated empathy and the ability to handle sensitive, emotional or difficult conversations
- Excellent attention to detail and accuracy

📌 Customer Service Representative (Brisbane)
🏢 Mayday Recruitment
📍 Brisbane