Customer Service Representative – Dental / Medical Devices

We are currently seeking a Customer Service Representative to join a market-leading Dental and Medical Device organisation. This is a fantastic opportunity to work with a team of highly skilled and experienced professionals in a energetic, friendly, and supportive environment that encourages career progression and professional development.

About the Role

Reporting to the Customer Service Manager, this integral position supports the day-to-day operations of the business by managing the full order-to-delivery process for both customers and suppliers. You will play a key role in ensuring customer satisfaction while aligning with the company’s commercial and business objectives.

Key Responsibilities:

- Respond promptly and accurately to customer enquiries via phone and email
- Manage the end-to-end order workflow, liaising with both customers and suppliers
- Deliver exceptional customer service to foster strong, long term relationships
- Coordinate and improve customer service functions to meet company goals
- Monitor customer credit limits and outstanding invoices
- Verify and process supplier invoices; resolve discrepancies as needed
- Escalate technical or commercially sensitive enquiries appropriately
- Track and manage inventory orders to ensure timely delivery
- Liaise with suppliers regarding stock availability and delivery
- Maintain and support the improvement of internal systems and processes
- Uphold company quality standards and procedures
- Perform general administrative tasks to support business operations





Qualifications and Skills:

- Proven time management and organisational skills
- Excellent verbal and written communication abilities
- Strong customer service orientation
- Experience with SAP is essential
- Oracle experience is advantageous but not required
- Prior experience in Dental, Medical Device, Healthcare, or Pharmaceutical industries is preferred
- Ability to manage competing priorities in a fast-paced environment
- A collaborative team player with a proactive approach

What's on offer:

- A collaborative and inclusive work culture
- Opportunities for career growth in a respected and expanding organisation
- Ongoing training and professional development
- The chance to be part of a team making a difference in healthcare delivery

To apply, please forward your application with detailed covering letter to [email protected] (word format please) or call Georgia on [0497 855 072](tel:0497 855 072). Paras & Partners Executive Search and Selection provides recruitment services in the Pharmaceutical and Healthcare Industry. Our team of industry experienced Consultants and Researchers hold an exceptional track record in delivering recruitment solutions to clients nationally and across the globe.

We recruit at all levels from entry level to senior management and we currently have a number of exciting opportunities available in Sales, Marketing, Medical, Regulatory, Clinical and Training. Please check our website for full details, or register here to express interest with our team of professional recruiters.

📌 Customer Service Representative - Dental/Medical Device - Sydney (Ryde)
🏢 Paras u0026 Partners - Healthcare
📍 Ryde