About Us

Salon Furniture Australia is a family-owned business serving the hair, barber and beauty industries. Our furniture brand, Karma Salon Furniture, specialises in salon, barber and beauty furniture and equipment. Our Salon Furniture Australia shopfront focuses on skilled wet goods, machines and everyday supplies for these industries. We also work closely with our partners at Hair and Beauty Kingdom to support the broader needs of our customers.

We work with salon owners, barbers, beauty professionals and wholesale partners across Australia, with a strong focus on helpful service, product knowledge and lasting relationships.

We’re a small, laid-back team who enjoy working together, bouncing ideas off each other and pitching in where needed. Communication is open, everyone’s contribution matters, and we take pride in looking after our customers and each other.

About the Role

We’re looking for an organised, approachable team member with strong customer service skills and confidence selling over the phone.

You’ll help customers choose products for their businesses, assist visitors in our showroom, process orders through Retail Express and maintain relationships with our wholesale customers. The role also includes light administration, furniture freight quotes and occasional delivery follow-ups.

This is a varied position suited to someone who enjoys talking to people, takes initiative and follows enquiries through from the first conversation to the completed order.

Key Responsibilities

- Customer service: Assist customers by phone, email and face to face, providing friendly, professional advice across our furniture, equipment and professional product ranges.
- Phone and showroom sales: Understand each customer’s business, requirements and budget, recommend suitable products and help them complete their purchase.
- Quotes and follow-ups: Prepare product quotes, follow up enquiries and turn sales opportunities into confirmed orders.
- Order processing: Accurately process online, phone,



showroom and wholesale orders through Retail Express, checking product codes, colours, quantities, pricing and customer details.
- Wholesale relationships: Maintain regular contact with existing wholesale customers, assist with orders, share product and stock updates, and encourage repeat business.
- Stock and order updates: Keep customers informed about availability, backorders, special-order lead times and expected dispatch dates.
- Freight quotes and delivery support: Prepare freight quotes for furniture orders and occasionally follow up with freight providers and customers to resolve unsuccessful delivery attempts.
- Warehouse coordination: Communicate order requirements and customer collection details to our warehouse team.
- After-sales support: Assist with product questions, care information, spare parts and warranty enquiries, referring technical or complex matters to management.
- Light administration: Maintain customer records, prepare and send invoices, manage relevant correspondence and keep track of outstanding enquiries.
- Product knowledge: Build an understanding of our range, including features, options and suitability for different salon, barber and beauty services.

Skills and Experience

- Previous experience in customer service, retail sales, phone sales or sales administration.
- A confident, professional phone manner and the ability to build rapport with customers and wholesale partners.
- Comfortable recommending products, following up quotes and asking for the sale.
- Strong attention to detail when processing orders, checking pricing and recording customer requirements.




- Good organisation and the ability to manage phone enquiries, showroom customers and order processing throughout the day.
- Clear written communication for customer emails, quotes and order updates.
- Confidence using computer systems, email and Microsoft Office. Retail Express experience is highly regarded.
- Knowledge of ecommerce platforms, particularly Shopify, including managing orders, products or customer information.
- A practical approach to resolving customer issues and following through on commitments.
- A willingness to learn about salon, barber and beauty furniture, equipment, wet goods and machines.
- Reliability, initiative and a willingness to help others within a small team.

Experience in the hair, barber, beauty, salon supply or wholesale industry would be an advantage, along with experience looking after ongoing business customer relationships.

Additional Skills We’d Value

As a small business, we’re open to making the most of the skills and interests you bring. Experience in any of the following would be a bonus:

- Product photography, videography or video editing.
- Graphic design for digital content, promotional materials or print.
- Shopify website development, theme customisation or website improvements.
- Marketing, including email campaigns and product promotions.
- Social media management and content planning.
- Content creation, including product descriptions, blogs and promotional copy.

These skills are optional and aren’t required to succeed in the role. Customer service and sales will remain the main focus, but we’re flexible about opportunities to contribute in other areas where your strengths and our business needs align. Apply now for immediate start.

If you enjoy helping customers, feel confident making sales and like being part of a supportive team, we’d love to hear from you.

Please submit your resume and a short cover letter outlining your relevant experience and what interests you about the role.

📌 Customer Service & Sales Coordinator (Nerang)
🏢 Salon Furniture Australia
📍 Nerang