The Study Support Unit delivers educational support services that strengthen student engagement, participation, progression and successful course completion. The service complements accredited teaching and assessment by providing timely, practical and accessible non-accredited support that develops students' language, literacy, numeracy, digital capability, study skills and learning strategies.

The Education Support Specialist designs and delivers educational support that empowers students to develop the academic, digital, and learning capabilities required for educational success. The role supports students through academic and study skills development, assessment interpretation, digital literacy, assistive technology, AI-enabled study tools enabling them to build independence, overcome barriers to learning and engage confidently in their studies.

Support is delivered through individual consultations, workshops, peer-assisted learning, classroom-based educational support, and self-service resources. The role provides early intervention and targeted assistance for students at risk of disengagement, students with disability and additional learning needs, and students requiring additional support to participate successfully in education.

The Education Support Specialist also coordinates peer support and classroom-based educational support programs, including the recruitment, onboarding, training, quality monitoring, supervision and ongoing development of peer support workers and casual educational support staff. The role contributes to service planning, monitors student outcomes and service demand, and drives continuous improvement activities to ensure services remain responsive, accessible and aligned to student and organisational needs.

ABOUT YOU

Qualifications and skills required for the role -

You will have a relevant Degree qualification and experience in Education, Student Services, Disability, Social Sciences, Learning Support or a related discipline or lesser formal qualifications with extensive experience with management expertise; or equivalent combination of relevant experience and/or education /training.

You are a highly motivated individual with -

- Demonstrated ability to lead and coordinate a student support function or program, including planning, prioritisation and service delivery
- Demonstrated experience supporting students to develop academic literacy, study skills,



digital capability and independent learning practices within an education or training environment
- Solid capability in service design, continuous improvement and developing scalable delivery models
- Proven ability to provide specialist advice and influence practice across teams, particularly in student success, LLND or support services
- Experience supervising, coaching or building capability in staff, peers or student-facing roles
- Advanced stakeholder engagement skills, with the ability to negotiate and align outcomes across delivery and support areas
- Strong analytical skills, including the ability to interpret data, identify trends and use insights to inform service planning and decision making
- Demonstrated experience developing high-quality, accessible resources and content (e.g. checklists, templates, guides, workshops, digital materials) aligned to student needs
- High level communication skills, including the ability to present, influence and provide clear advice to a range of stakeholders
- Ability to operate with autonomy under broad direction, taking accountability for outcomes and continuous improvement
- Demonstrated experience delivering student-facing learning or study support in an education or training environment
- Strong understanding of language, literacy, numeracy and digital (LLND) support needs across diverse learner cohorts
- Proven ability to provide practical, task-based academic and digital support aligned to assessment requirements
- Demonstrated ability to apply inclusive, culturally safe and student-centred practice

ABOUT US Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.





We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.

At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.

Chisholm has zero tolerance for child abuse and all forms of harm to children. All allegations and safety concerns will be treated consistently in accordance with Chisholm policy and procedure.

WHAT WE OFFER

- An Inclusive work culture – Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education
- Professional Development – continue to grow your career
- Networking Opportunities with Industrial Partners
- State of the art facilities on our campuses

- Free on-site parking as well as locations close to public transport
- Free Employee Assistance Program – get the support you want. It’s confidential.

If this is the job for you, please apply online now. We look forward to receiving your application!

Important information about your application

Your application should include

- a cover letter
- your resume
- contact details of three (3) referees.

Please note, appointment to this position is subject to satisfactory completion of Safety Screening requirements including:
- Verified copies of qualifications and transcripts as listed in your resume
- Current valid Employee Working with Children Check (at own expense)
- Verified copy of unrestricted rights to work in Australia
- Verified National Police Check (at own expense)
- Valid driver licence

If you have any questions regarding the position or require further information, please contact Kaine Reynolds, Acting Head of Student Support & Engagement at [email protected] Applications for this position close 9am Wednesday 30 September 2026.

We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements, please contact our Belonging & Inclusion Lead by emailing [email protected]

Chisholm reserves the right to withdraw an advertised position at any stage.

Find out more about us by visiting us on our Website and social media sites.

📌 Education Support Specialist (Student Support Unit) (Cranbourne)
🏢 Chisholm Institute
📍 Cranbourne