**Study. Support. Start Your Career.

Turn your qualification into real-world experience while making a genuine difference.**At Campbell Page, we're proud to deliver the Inclusive Employment Australia (IEA) program, supporting people living with disability, injury and health conditions to find meaningful, sustainable employment.We're looking for an Employment Mentor to join our East Gippsland team. This is an ideal opportunity for university/TAFE students or recent graduates looking to build practical experience in human services while earning an income.

If you're studying Social Work, Psychology, Human Services, Community Services, Disability, Occupational Therapy, Counselling, Criminology or a related discipline, this role will give you valuable hands-on experience working directly with people, employers and the community.

- Monday: Sale
- Tuesday: Sale
- Wednesday: Seaspray
- Thursday: Sale
- Friday: Port Albert

Operational hours:

- Mon-Fri: 8:30am-5:00pm

Your role The Employment Mentor plays a critical role in transforming the lives of people living with disability, injury or health conditions by supporting them to achieve and maintain sustainable employment outcomes. The role works collaboratively with participants to understand their individual strengths, needs, preferences and goals, providing tailored support throughout their employment journey.

The Employment Mentor also develops strong relationships with local employers, community organisations and key stakeholders to create inclusive employment opportunities and pathways. Through participant-focused support and employer engagement, this role contributes to Campbell Page's purpose of preparing people for work, engaging local communities, and creating, capturing and connecting people to jobs.

How the role contributes to our strategy

- Supports a high achieving organisation.
- Drives a participant oriented culture.
- Delivers on our purpose.

Your key responsibilities

- Support participants to identify strengths, goals and employment pathways, providing tailored assistance throughout their employment journey.
- Develop participant job readiness, confidence and employability skills to support sustainable employment outcomes.
- Provide pre-employment, placement and post-placement support to participants and employers.




- Build and maintain relationships with employers, community organisations and key stakeholders to create employment opportunities.
- Conduct employer engagement and reverse marketing activities to secure sustainable employment outcomes.
- Manage participant caseloads and implement strategies to achieve contractual and organisational targets.
- Maintain accurate records, documentation and evidence in accordance with compliance and reporting requirements.
- Utilise organisational systems and performance data to monitor outcomes and inform service delivery.
- Deliver exceptional participant and employer experiences while upholding Campbell Page's values and reputation.
- Contribute to a team-oriented, high-performing and participant-focused team culture.

Your specific work capabilities (selection criteria)

- Demonstrated experience in customer service, employment services, disability services, community services or a related field, with the ability to support participants with diverse and complex needs.
- Proven ability to manage a caseload, achieve performance targets and work effectively within compliance, administrative and reporting frameworks.
- Sound knowledge of employment services, participant-centred service delivery, employer engagement practices and local labour market opportunities.
- Understanding of disability, injury and health conditions, including the barriers and supports that contribute to sustainable employment outcomes.
- Proficiency in Microsoft Office and client management systems, with the ability to maintain accurate records and utilise data to manage performance.
- Strong communication, relationship-building and stakeholder engagement skills, with the ability to work effectively with participants, employers, community organisations and internal teams.
- Excellent organisational skills with the ability to manage competing priorities, maintain attention to detail and meet deadlines.




- Demonstrated commitment to delivering exceptional participant experiences and achieving sustainable employment outcomes.
- A proactive, adaptable and results-driven approach, aligned with Campbell Page's values and purpose.
- Certificate IV in Employment Services, Certificate III in Disability Services or a related qualification, together with relevant professional development, is desirable.

Special requirements (selection criteria)

- Working with Children Check.
- Criminal History Check.
- Current Driver's Licence.
- Ability to travel within the local service area as required.

Performance metrics

Key Result Areas

Key Performance Indicators

Performance

Culture

· Contribute to a positive, collaborative and participant-focused culture while demonstrating Campbell Page's values.

Participant Outcomes

· Achieve employment, placement and retention outcomes in line with contractual and organisational targets.

Customer Experience

· Deliver high-quality participant and employer experiences throughout the employment journey.

Quality & Compliance

Compliance Requirements

· Adhere to departmental guidelines, contractual obligations, organisational policies and the Model of Service.

Quality Documentation

· Maintain accurate, complete and timely participant records, case notes and supporting evidence.

Claims & Administration

· Ensure claims, documentation and administrative activities are completed accurately and within required timeframes.

System Utilisation

· Effectively utilise ESS Web, Power BI and other organisational systems to support caseload management and performance monitoring.

Strategy

Employer Engagement

· Build and maintain productive relationships with employers to create sustainable employment opportunities.

Stakeholder Relationships

· Develop strong partnerships with internal and external stakeholders, including Centrelink, community organisations and service providers.

Labour Market Awareness

· Apply knowledge of local labour market conditions and participant demographics to inform service delivery strategies.

Advocacy & Brand

· Advocate for people living with disability and positively represent Campbell Page within the community and employment market.

NOTE - Other duties as directed by the manager.

📌 Employment Mentor - East Gippsland (Sale)
🏢 Campbell Page
📍 Sale