About the Company

Working with Kobalt.io who is a global cybersecurity and compliance provider dedicated to making enterprise-grade security accessible and scalable for small to medium-sized businesses and cloud-native startups. Operating as a fractional, hands-on security team, Kobalt.io manages the full spectrum of a client’s cybersecurity needs—from virtual CISO (vCISO) leadership and 24/7 threat monitoring to managing GRC automation platforms (such as Vanta and Drata) for frameworks like SOC 2 and ISO 27001. By bridging the gap between high-level business strategy and practical technical execution, they enable growing tech companies to streamline compliance, protect digital assets, and unlock enterprise sales without the overhead of building an internal security department.

About the Opportunity

We are seeking an agile, customer-centric Engagement Manager to join our growing delivery team. In this newly created, fully remote role, you will act as the pivotal link between the APAC client base and Kobalt.io's technical experts. You will independently own and juggle a dynamic portfolio of client security programs, translating complex cybersecurity and GRC compliance goals into clear, actionable roadmaps.

This role requires someone comfortable setting structure in fast-paced environments, managing multi-stakeholder expectations, and driving project cadence with confidence and poise. If you bring strong B2B client delivery experience, know how to manage competing priorities, and have the confidence to push back constructively to protect program outcomes, this opportunity is built for you.

Responsibilities & Experience Required

Core Responsibilities

- Program Leadership & Portfolio Management:



Own and drive a portfolio of client cybersecurity programs, utilizing PM tools like monday.com to track milestones, maintain Gantt charts, and keep programs moving forward.
- Customer Onboarding & Roadmapping: Lead the full onboarding lifecycle for new SMB clients, ensuring each starts with a completed risk register and a clear 1-year strategic cybersecurity roadmap.
- Service Excellence & Client NPS: Deliver exceptional client experiences to maintain a high NPS score, building deep trust through transparent communication and regular progress reporting.
- Cross-Functional Execution: Lead and coordinate internal subject matter experts (fractional CISOs, security analysts) without direct line authority to execute program deliverables smoothly.
- Process Ownership & Continuous Improvement: Continually refine delivery frameworks, onboarding procedures, and internal documentation to elevate service quality, team knowledge transfer, and operational efficiency.
- Risk & Issue Mitigation: Proactively identify program bottlenecks, manage risks transparently, and exercise sound commercial judgment to resolve roadblocks under pressure.
- Client & Business Development: Identify evolving client needs, spot upselling opportunities (e.g., expanded GRC tools or advisory services), and collaborate with internal teams to expand accounts.

Experience & Skills Needed

- Proven Track Record:



2–5+ years of experience in B2B client-facing delivery, program management, sales engineering, or tech project management within dynamic, fast-paced, or startup environments.
- Delivery & Systems Acumen: Demonstrated proficiency with modern project management tools (e.g., monday.com) and a strong comfort level in cloud-first/BYOD tech environments.
- Domain Exposure: Familiarity with IT, cloud environments, or cybersecurity concepts (e.g., MDM, firewalls, GRC automation tools like Vanta, ISO27001, or compliance frameworks) is highly regarded.
- Stakeholder Management: Exceptional interpersonal and communication skills with the capability to manage expectations, influence customer executives, and push back constructively when needed.
- Work Style: Highly detail-oriented, proactive, pragmatic, and calm under pressure, with the agility to manage competing priorities across multiple clients.
- Location & Hours: Based in AEST/NZST time zones (or Philippines) working remotely, with flexibility to align with a few hours of overlap with North American team members weekly.

Benefits

- Equity options in a rapidly growing global security firm
- 100% flexible, remote-first work workplace
- Professional development opportunities and exposure to cutting-edge GRC tools
- Inclusive, fun, and supportive global company culture with occasional event travel

WHAT’S NEXT? This role is being recruited by NTP Talent. All applicants will receive a response.

The easiest way to register your interest is to apply using the link. If you’d like to have a chat before applying, please contact Craig Bird on [0409 321 995](tel:0409 321 995) or [email protected].

📌 Engagement Manager (cyber security) (Sydney)
🏢 NTP Talent
📍 Sydney